Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. Lie #3. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. We are in the same boat and now they are threating us to ruin our credit. We review timeshare exit companies and help timeshare owners find the best exit company for their situation. They refused to show me these mysterious rules. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). When I pressured them about a guarantee regarding the quality of the room and services they completely balked. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. Remember at first she said she was trying to sell her vacation as an employee. Login. Big lie. They are taking away their earnest money based on lies and misrepresentation. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. The Judge overseeing this case is EDWARD NICHOLAS. How to Get Out of Raintree Vacation Club Timeshare? They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. Im praying one day there will be a law suit against them. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. Possibly the attorney General also! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. How To Get Out of a Diamond Resorts Timeshare? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. All it says is "access to services". Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. How To Get Out of a Grand Solmar Timeshare? i wonder is there is a law firm willing to undertake one? Update: Did get my money back from the credit card company, was sent to a collection agency. If you pressure them. On September 5, 2007, we notified Patricio Muldowney, a sales manager at Sunset Fishermens, of our intention to exercise our rights and cancel our contract within the 5 working days provided under Article 56 of Mexican Federal Consumer Protection law. The second most common complaint is that Sunset Group uses high-pressure sales tactics. I said I'll keep an open mind. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. It is part of the Sunset World Company. I cannot use my name but was scammed also. We followed the terms of the contract termination clause (13) as written in the contract. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. We strive to be the trusted resource you can count on in the most important . In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. Something else to remember is that anything that sounds unrealistic most likely is. Have you had any luck with your fight against these crooks? We needed a cab to our hotel from the airport. this triggered my PTSD. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. Get Rid of Timeshare Without Ruining Credit? Jan 06, 2019 4:36 pm EST. 1. They gave us 4 of those worthless vouchers for Sandos resorts which are also worthless. We sent in the documents and waited for closure. I'll keep you posted on how it turns out for us, but so far it is not looking good! Then she had someone call me to close the deal. Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. Our mission is to eliminate scams in the timeshare industry. "You get a detailed email after paying for the package, there will be a link where you can make your payment". 10, Lote 13-B, Zona Hotelera Nationwide Mexico Phone: 011- (52)-9988808750 Web: Category: Resorts Sunset Lagoon, Royal Sunset, Sunset Group, Sunset Fishermen Fraud, Misrepresentation, Timeshare Scam Cancun Quintana Roo *Consumer Comment: Timeshare Scam And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. when we went to the sellers office we were told they do not buy back units. Mar 30, 2006. I insisted on reading a sample contract under the guise of, if I like it I'll sign. We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable). Legitimate Companies that Buy Timeshares? This review was chosen algorithmically as the most valued customer feedback. They promise you everything and deliver NOTHING! The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . Same happened to me in Playa del Carmen. The top manager now telling me that phone cancellation is not acceptable & was forcing me to keep the Timeshare which I totally refused. Something is really off. This is another forum with more complaints about this company: Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. Guess what? Weigh the pros and cons carefully before making a decision. Search Close. This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. We use cookies to give you the best experience possible. They are Unethical, dishonest and should be put out of business. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. Any updates on this? 1. Walking Away From Timeshare Maintenance Fees - Is It Smart? www.sunsetscam.com We only recommend companies with high ratings and strong track records in the industry. However, you may still be able to get out of your contract by exercising your rights as a consumer. After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. Kukulcan Km. 6. We also suggest never working with an organization without first having everything recorded in an official agreement. Do not purchase a time share with this company. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! File a complaint to Sunset World Resorts & Vacation Experiences, Boulevard Kukulcan Km. Signed, Update question - did they finally stop calling? Cancel RCI and Interval International Membership? As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. This is designed to make it easier for people to get out of their contracts and make better choices in the future. If anyone has information on contacts I would appreciate the info. I would also be interested in any class action lawsuits or any way to getting our money back. We were told that we had time to cancel if we changed our minds so that made us feel somewhat better. Janet in Vancouver. We vacationed in Playa Del Carmen in October 2007 and in the process of picking up our rental car, we were asked to attend a no pressure-quick 90-minute seminar at the Sunset Fisherman Resort. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. Beware of timeshare scams in Mexico! Search Close. Submit a complaint and get your issue resolved. As a result of this failure, we have not been able to exercise the membership privileges promised to us. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. If youre researching timeshare exit companies, you should be aware that there are some red flags to look out for. I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. The presentation was very high-pressured and very distracting. About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. The last thing you want is to hand over your hard-earned money to a scammer. After this threat of not issuing a refund, I filed a dispute claim to my credit card visa and submit all the documents that were needed including the cancellation letter that I handed to them .. This scammers has to stop. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. Thanks. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. 4. 1 shows balance financed as $10, 295 in addition to the fact that this was financed at a 6.9% interest rate. Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. XChange is a subscription-based clearinghouse of state court information. There was one indication that a possible lawsuit may be filed by attorney Mitchell Sussman; you can learn more by searching Promotoria Sunset Group Timeshare Owners Lawsuit.. Other than flying over and disrupting their sales with leaflets to potential suckers like us. Sunset Solutions Group Response Apr 23, 2020. We decided to fight this through our credit card companies. Thanks. We couldn't get reservations 9 months in advance. Greetings from Earl in Fredericton In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Records of municipal courts and justice courts are housed here also. I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . . I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. Sunset Group is headquartered in Miami, Florida, and appears to be owned by RCI the largest timeshare company globally. Get Rid of Timeshare Inherited from Parents? Mexicans are Mexicans they have no scruple and actually enjoy ripping hard working people off that they dont have to work hard they are all scammers and probably in some type of Mexican Mafia. I am okay to take the 'hit' with collections, but did you make any more payments? Hire a Legitimate Timeshare Exit Company. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. I'm in the process of calling the BBB and seeing what they can do. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. Hello. If there is somesort of class action please count me in. We also use third-party cookies that help us analyze and understand how you use this website. How To Cancel a Manhattan Club Timeshare? I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We should all boycott that country. NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. Sunset Group, Sales Dept. So would I Earl. What should we do? If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. Timeshares & Vacation Clubs. In a lawsuit filed in San Francisco Superior Court on Tuesday, the Mid-Sunset Neighborhood Association alleges that the project's developer, the Tenderloin Neighborhood Development Corp.,. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. Same issues here, please let me know if you found solutions or atty, or any lawsuit. Were eager to assist in any capacity we can. Is there any legal action being taken against the Sunset Group? Can You Get Rid of a Sunset Group Timeshare? Beware! Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. I wanted a cancellation and return of my money. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Make certain to archive all that and counsel a lawyer assuming you have any inquiries in route. YOUR PERSONAL INFORMATION IS SECURE. 10 Lote 13-B, Zona Hotelera, Fraudulent charges on credit card and fraudulent timeshare contract. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. 15 Steps on How to Cancel a Timeshare Contract? Terrible company. they wanted to combine our 2 contracts - only problem is we have 1 contract not 2. wante to sell us rights to the Marina which is 5 years away from being built. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. Class action lawsuits are designed to bring a large group of people together who are victims of the same injustice. By providing my contact information and clicking submit, I am giving TimeshareExitAdvice.com and its partners permission to contact me about this and other future offers using the information provided. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. I am sure this will cause them to threaten a law suit and other tactics. But opting out of some of these cookies may have an effect on your browsing experience. If youre set on going the DIY route, know that it will likely be a long and difficult process. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. Not sure who to start legal proceedings through. i cannot find anything out on this case though. Average Cost to Get Out of Your Timeshare? The tour was nice, then came the HIGH pressure sales pitch. We finally caved in and agreed to meet the last day that we were there. Same liesA class action is not possible, you would have to sue them in Mexico. Here are a few different tips to remember so you keep away from comparable scams from here on out: Try not to hire organizations with a poor online presence, particularly if they dont even have their own website. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. Cancel Timeshare Mortgage and Maintenance Fee? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Instead of waiting around thinking the solution will present itself to you. We trust this article has been useful. You dont have to go through the process alone there are people who can help you cancel your contract for a fee. We are tying to cancel our membership too but they said that it is not valid. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. I have been trying for months to speak with someone on the phone. A scam is an illegal scheme designed to cheat you out of your money. Welcome to Sunset Properties Group! 2. The first thing you need to watch out for is the timeshare sales pitch. Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. In short, the rule requires the . OMG, this scammers need to be stopped. That really shakes them up. So there is no value or savings hence, there was no benefit for buying the package amidst the Pandemic when international travel is still restricted. I basically told the woman on the phone that I was reading posts about them and they were not good. I wish I had done some research about them. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. There are so many complaints, is a class action lawsuit possible? Don't let them get away with it! Let the truth be known! Hopefully one day their tactics will end, I meant they are professional scammers. At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). If youre stuck in a Sunset Group timeshare contract, youre not alone. Never begin working with a company without first having everything written down in a legally binding contract. How to Get Out of a Capital Vacations Timeshare? Sunset Lounge lawsuit heads to court while venue continues to sit empty. May 22, 2010 @ 12:56 PM). I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. Un-believable, this firm must be put out of business. How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. Sunset Lagoon, Royal Sunset, Sunset Group Blvd. As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. Didn't seem like a bad deal to us. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. These cookies will be stored in your browser only with your consent. Not much else he can do he says. I'd rather just pay for the SUV rental and enjoy my vacation. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. zillayh@gmail.com, We are also victims of Sunset Group. We recommend you contact your timeshare developer directly and ask them to help you get out of your contract. This comment was posted by a verified customer. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. Be sure to document everything and consult an attorney if you have any questions along the way. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. After this they charged our credit card and cashed a "check" payment for the same month's payment. How to Get Rid of a Timeshare in Florida? We are rather disgusted with Sunset and would like to chat with any/all about this. I kept going back and forth with them. I asked to see the rules and they changed the subject. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. $2, 000 down t he drain. 1 of Membership Purchase Agreement shows annual maintenance fee is $719 which matches the fee for Cancun Sunset Club (Royal Sunset - on the beach), however when 2008 week was paid for Royal Sunset, the week that space banked with RCI was for Sunset Lagoon which has a lower maintenance fee of $616 per the 2006 schedule. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. How to get rid of Avalon Vacation Club Timeshare? How to Get Out of a Sheraton Vistana Timeshare? My wife and I had a bad experience with them also. a complaint VS. Sunset . I totally regret this. Regardless of the reputation of the industry, it is possible to find a trustworthy timeshare exit business with a history of liberating customers from their agreements. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". I became suspicious these series of complaints of others. That night I googled them and saw a lot of bad reviews about them . i personally would beg to differ. Hopefully one day their tactics will end, I meant they are professional scammers. We told them that we were there to relax and did not want any meeting. The first offer to purchase was around 68 thousand dollars. During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package). politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose If there is an Action Lawsuit going on some one please contact me thank you. Hopefully USA will read all of these issues; FBI please help . Sunset Group - Royal Fishermam, Playa Del Carmen Mexico BUYER'S BEWARE ! Me and my mom were mislead and not they said our membership cancellation is not valid. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. They accepted this and said they would process the paper work and credit our accounts.
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