(This includes Video Cables, Power cable, Network cable, USB cables, Headphones/speakers etc.) We are waiting for your reply to our previous message. Key/mouse/vid all work fine on cheap $20 dongle on same machine, I just want to have one powered type C cord that I can plug whatever machine to monitor without plug/unplug of a bunch of cables. Once in I can log-out and it works fine. Plug in power and TB to laptop. Once you have verified the WD19TB dock, shut down the laptop. If not, the dock is not passing any data from the computer to the display. Maybe Im doing something wrong, but whenever I try setting up my WD19TB dock, I plug the cable into the wall and then when I plug into the dock, the power light blinks three times, the fan kicks on for a split second then it seemingly shuts down before I even plug into the laptop. Keyboard/mouse work at login screen but no network Connected laptop to a WD16 dock. This morning I reinstalled the Dell Realtek update and ethernet is back. I have peripherals and a monitor connected to the dock. This machine has identical chargeable ports on both sides similar to Macbook (I am guessing they are using the dedicated USB2 wires within the type C cable and I assume something in or near the connector is bad. We will work towards a resolution. If I log in using the laptop keyboard, the peripherals start working, and they will still work if I go back to the Windows lock screen. 2) unplug DS from outlet, 3) wait 10 sec then connect the socket back to the outlet without pressing the power button wait for 10 sec, 4) after waiting for 10 sec, connect the external device/s back to the DS. or the issue may not be with any specific dock model. In the Device Manager, double-click on the Network adapters section to expand it. I've done a bunch of troubleshooting and driver install recommended by them, but still have one vexing problem: Both brand new WD19TBS docking stations work fully with work Dell laptop, and firmware is updated on both (cross-checked). Click on Device Manager in the WinX Menu to launch the Device Manager. If I plug the mouse or the keyboard directly to the laptop, they work. Disconnect the docking station. 1. I had to downgrade the driver back to2.45.2020.0601, A20and then everything worked again. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Disabled "Allow the computer to turn off this device to save power" in just about everything related to or on the dock. Cookie Notice Dell ControlVault software installed Thunderbolt dock driver installed with the current version (the one it installs on its own will be outdated, get it from their site) Make sure these are shown in the control panel programs list and that they are the latest (because some of these in older versions will still cause BSOD) Very much appreciate if can share the solution if yes. They confirmed with engineering that the issue lies with a compatibility issue with Windows 10 21H1 and suggested I revert back to the previous version of the driver as mentioned2.45.2020.0601, A20. Any tips? The simplest thing! This worked for me, will update if I have any further trouble. 3. Once completed, restart the system. Hi Jesse. So there may be an issue with both docks. @tiggertaithanks for the info. You can connect and disconnect the system at will, no need to have it powered off when doing so. I've been working with IT at work to get new setup going. Quite a pain. In pursuit of an answer to this question, I purchased a Dell WD19TB dock for my XPS 13 7390 "Developer Edition" running 18.04.3 LTS. Email address - a.baranek@creditinfo.comc. Privacy Policy. Windows 10 login screen shows no network connection and I need to use the laptop's built-in keyboard to enter creds. station not being recognized by your system or not functioning optimally. 0 Kudos Reply Previous If not installed, try it. If the LED indicator is off, try a known good AC adapter. This means - as happened last night - that Windows does the update and the ethernet is out again. KB/mouse/network all work fine - I didn't even update any drivers/firmware. I tried installing an Intel driver but it failed. I have a Latitude 7410 and a WD19TB dock, running the latest Windows 10. Feel free to contact us anytime. which would imply no updates have been made to the physical driver as it is just the installer. When booting up, the external keyboard/mouse work fine in BIOS, but once Windows starts to load the keyboard and mouse lights turn off. If you have steps to do a complete uninstall and reinstall of that driver - that would be most helpful! Please save any files or documents that you are working on. Keyboard/mouse work at login screen but no network. What can I do to make this work? Press question mark to learn the rest of the keyboard shortcuts. Unplug the power cable from the back of the Dell docking station (TB16 or WD19TB dock) The power cable has a circular end to it. Press F6 to bring up the menu with the available soundcards. + I disable and re-enable the screens using xrandr <- This appears most noteworthy to me! You need to enable the Flow Control to prevent overflow under heavy loading. In dell website it days the wd19tb has a HDMI 2.0 port so it should push 4k 60hz. They noticed this as they had BitLocker that requested a key on bootup, prior to loading Windows. How long have you been facing the issue?2. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our If yes, use the right / left arrows to select the column, and up arrow to increase the value. No aspersions cast on Asus, I have had this for over 3 years and use it very heavily. Set BIOS setting Thunderbolt Security -> No Security. Uninstall the WD19TB driver from Control panel and device manager. What is the real, long-term solution to this issue? When I boot up the laptop and get to the Windows login screen, the mouse and keyboard connected to the dock do not work (the monitor does). Download and install the drivers for WD19TB and restart the system. That explains why GigE over USB3 works because that needs the 5G channel). Symptom 1: Docking Station Cannot Be Powered on Fixes: Disconnect all cables from the docking station (including the AC adapter). Connect multiple displays, external storage drives, Gigabit Ethernet, and more, all by running a single cable to your computer's Thunderbolt 3 port with the Thunderbolt Dock WD19TBS from Dell. Unplug every peripheral on the dock. Dell highly recommends the Dell Command Update to automate the installation of BIOS, firmware, driver, and critical updates specific to your system and docking station. Allow the docking station to reset automatically. No special drivers are needed (most likely) since this WD19TB is an Alpine Ridge Intel chipset (most likely) it should work as a USBC hub native out-the-box for non-TB hosts. Have you made any recent hardware/software changes to the system? We had inconsistent reports where either/both the internal keyboard or external keyboard were not working in the preboot environment. I've had the same issue with my dock not recognizing the ethernet connection plugged into it. + I re-plug the monitors from the Dock. My hp laptop is not working along my docking station Dell Thunderbolt Dock - WD19TBS . Unless you'll also be using the WD19TB with some other system that has Thunderbolt 3, or you bought it for futureproofing in case you got a Thunderbolt 3 system later, or the WD19TB wasn't significantly more expensive than the regular WD19, you might want to consider exchanging it for a regular WD19. The WD19TB comes standard with a 180W power supply. WD19 (USB-C host connection, max 4k@30Hz video) WD19DC ("Separable Dual DisplayPort over USB-C", max 5k@60Hz) - this, it seems means two USB-C cables from the dock to the host machine WD19TB (TB3. and our Disconnect the dock from the system. IT admin. Dell has a write-up indicating that the power button does not not work. a. Check the LED indicator on the AC adapter plug. In the meantime, you may also receive assistance or suggestions from the community members. You just keep the dock connected to wall power, then when you plug a system into the dock, the dock wakes up. + I unplug the USB-C wait for all of my windows and panels to be moved to the laptop screen and then re-plug the dock. The WD19TB will still work with that system since it's a Thunderbolt dock that's also backward compatible with regular USB-C, but in that mode it's limited to the same functionality that the regular WD19 would provide. The Power button on the dock is meant to serve as an external Power button for the attached system, replicating the system's own built-in Power button, thereby allowing you to do things like power on or wake up the system while its lid is closed. What exactly are you trying to connect on the Docking. 4) after waiting for 10 sec, connect the external device/s back to the DS. Latitude 7320 connected to a WD19TB USB-C Dock. After connecting everything, the HDMI external monitor works fine, but the USB 3 and gigabit ethernet ports don't work at all. System Information says USB 3.0 XHCI. Did you check the WD19TB firmware version? if the windows session locked the Any ideas? And since the Inspiron 5570 only uses either a 45W or 65W power source, depending on how it's configured, you can use the WD19 130W version, not the 180W version. Solution: Unplug the network lead and power from the dock, wait 5 seconds and plug them back in. After unplugging, press the Power button for 30 seconds to drain any residual power from the docking station. Path in Device Manager: Network adapters\Realtek USB GbE Family Controller Properties\Advanced\Flow Control Enable Flow Control. My machine is running Windows 10.0.19043.1202, Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23. As other posts state, instead of pushing the power button unplug your computer from the dock, turn it on and get to at least a login screen or log in, then plug it into the dock. Original post was only in Windows, so not exactly the same issue. However, in some random cases (once a day on average) I temporarily lose connection, and then it connects back (all while connected to the WD19TB dock). In my testing, I didn't see this the version change from what was installed but may need to pay a closer look! Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is a bit annoying, I always want to use my USB keyboard to log in. We see a July 2021 firmware update on the WD19TB drivers page. How do you enable pass-through of USB/ethernet on a Dell docking station? We have received the required details. Thanks for performing the suggested steps. I tried various plug and unplug into different ports to coax it into loading drivers, various reboots. yes the power button does not work on mbp m1 njfan9 Additional comment actions (WD19TB)?Helpful? Like I said, it works fine through dongle in the past. under Settings > USB is no longer available in Windows 10 1903. The dock works fine after you log in. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. The display should always work on these when connected to laptop. Please allow us some time to review the issue and reply back to you. @DJ238769 in addition to my answer above, why did you get the WD19TB rather than regular WD19? The WD19TB will still work with that system since it's a Thunderbolt dock that's also backward compatible with regular USB-C, but in that mode it's limited to the same functionality that the regular WD19 would provide. as soon as windows session starts the keyboard and mouse work fine.it happens only after powering of the laptop. The Windows Realtek updates are not optional, so the only way I know to stop them is to turn off all Windows updates. Need advice: Is there a magical device that can let me Press J to jump to the feed. When you connect a supported laptop to the Dell WD19TB or WD19TBS docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each device into the laptop. Latitude 7320 connected to aWD19TB USB-C Dock. Once you have located the F2 key, turn on the laptop and continuously tap the F2 key until you see, "Preparing to enter setup" message in the upper right-hand corner. @DJ238769 I don't have a WD19TB in front of me right now, but I remember that being the standard behavior. Thank you! Please click here for reviewing the wd19 user guide. If you are using the Microsoft Baseline then you can change the following GPO-Setting to enable the Devices on the Thunderbolt Dockingstation bevor logon. We had inconsistent reports where either/both the internal keyboard or external keyboard were not working in the preboot environment. The other option that I found was, unplug the power and laptop TB connection. The fix that worked was from this page =Check the laptop BIOS- USB configuration and enable the following =Enable USB Boot SupportEnable External USB PortEnable Thunderbolt Boot Support. 1 we1shcake 2 yr. ago Dock is just a standard WD19, not a WD19TB as far as I know. Registered owner's name - Creditinfo CEE s.r.o.b. + I power cycle the dock. My machine is running Windows 10..19043.1202 Realtek USB GBE Ethernet Controller Driver 2.45.2021.0825, A23 < ADMIN NOTE: Broken link has been removed from this post by Dell> I know TB is not active but I don't need the bandwidth USBC is fine, just need it to work. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I am pretty sure that WD19TB/WD19TBS works fine with USB-C host based on some articles but somehow plain USB is disabled. Disconnect everything connected to the Dock. This dock connects to your host system using an integrated 2.6' Thunderbolt 3 cable and comes equipped with one 40 Gb/s Thunderbolt 3 port, two 10 Gb/s . The dock NIC had one solid light showing on the port. UX370UAR is the model. MephixZatax 2 yr. ago I had just updated my firmware, lost my Ethernet connection and then installed the October 13 update for the controller and it fixed the Ethernet problem: https://www.dell.com/support/home/en-us/product-support/product/dell-wd19tb-dock/drivers, It now shows as version10.47.818.2021 in Device Manager. https://www.dell.com/support/kbdoc/en-us/000124312/dell-thunderbolt-dock-wd19tb-and-apple-usb-c-hosts tesna 9570 4K Touch Additional comment actions ah pardon me i forgot about the power button. responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc. Did you notice any Windows update that took place recently? Right-click This PC on your desktop, choose Manage. Before we proceed, I have few questions to understand the issue better: Please DM us with the below information. I just installed this dock driver on my XPS 9380 with my WD19TB dock and the Ethernet card stopped detecting a link with an Ethernet cable attached. It sounds like you need to download the latest Dell Dock WD19/WD19DC/WD19TB Firmware Update Utility: . I'm at a loss. The dock shipped in April 2020. How to connect Dell Thunderbolt Dock WD19TBThunderbolt Dock WD19TB BEST PRICE: https://amzn.to/3pUGkxsOptimize your workspaceSmooth and seamless: Work withou. So I probably need to do a thorough uninstall and reinstall of the driver to do that. However, that only works when the system you're using actually has firmware-level support for an external Power button (since there's no industry-wide specification for an external power button), and unfortunately thus far all the reports I've seen from people using Inspiron systems with Dell docks have said that the external Power button doesn't work with those systems. KB/mouse/network all work fine. They noticed this as they had BitLocker that requested a key on bootup, prior to loading Windows. I looked at my devices->Thunderbolt, and the dock shows up as "pending": The same issue happens when theres a loss of power from the docking station while the laptop is still connected. Wait 15 seconds. I cant seem to find anyone else running into this issue, so it could be user error. Troubleshooting Steps I confirmed that the USB-C Thunderbolt 3 port on the Precision 5540 works 100% of the time when not using the WD19TB (i.e., plugged in a USB-C keyboard device repeatedly into the port and it works every time), so it seems the issue is specific to the WD19TB Uninstalled and reinstalled the Thunderbolt 3 controller and drivers Instead, I went to Device Manager > Network adapters > Realtek USB network controller and changed the following: - "Advanced" tab > Idle Power Saving > Set to Disabled. We have the same problem in our company, this issue persists on random computers (Latitude 7400, 7400 2in1, Precision 5540) with WD19TB dock.- It started about 6 months to 1,5 year ago- o HW changes- many win updates, nothing changed, - Our laptops are running on Windows 10 1903 and 2004- Changing/disabling thunderbolt security in BIOS does not fix this issue- Updating all drivers including dock FW does not help- It works fine on my computer (Latitude 7400 with 1.7.4 UEFI) - I used WD19TB and now I use Dell 2421DC monitor with daisy-chaining, I suspect that this issue might have something to do with dock/thunderbolt FW, a. Phone number - +420 735 793 110d. Restart the Docking Station. Original post was only in Windows, so not exactly the same issue. I have Dell work laptop with the WD19TBS docking station working fine at home and work for simple video, ethernet, keyboard, mouse. 1) Disconnect all external device connected from the DS. Select the Device Manager. Update Thunderbolt Controller Driver (1.41.648.5), Install ASMedia USB eXtensible Host Controller Driver (1.16.59.1), Install Realtek USB Audio Driver (6.3.9600.2215), Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618), Set dock as an "Approved device" in Thunderbolt control center, Connected laptop to a plain WD19 (non-TB) dock. You don't "power on" the dock. XPS 9380, WD19TB, driver broke dock Ethernet connection. I have the same problem with HP Elitebook which has Thunderbolt capability. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. @DELL-Jesse LYes rolling back did restore my network connectivity. 5) youre welcome. Also, could you help me with the following details for verification purposes? Thanks, I have updated the BIOS and the dock firmware, but unfortunately there is no change. Now, it would be great if Dell could update the details about the2.45.2021.0825, A23driver to warn people of this issue. It works with XPS, Latitude, and Precision systems that are designed more for business users and therefore more with docking stations in mind, but apparently not Inspirons, although I don't know why Dell would choose not to add support for that feature in their own products.In any case, at the very least you should be able to simply connect the dock while the system is running and have it start working. Plug the power cable back into the Dell docking station. Please support me on Patreon: https://www.patreon.com/roelvandep. F2 Key Location: Keep tapping the F2 key till you see this screen. Seems to have occurred after a DCU update. What driver version do you see installed in device manager when Windows overwrites the Dell driver? Current location - Praguee. Judging by the Setup and Specifications document here, it only supports regular USB-C rather than Thunderbolt 3. For more information about Dell command update user guide. Connected laptop to a WD16 dock. Then test the newer Ethernet driver. Hello - I have the exact same problem. Connected an E5570 to the WD19TB. Both the 7400 and the E5570 are running 1809 and have the same GPO pushed to them. A subreddit dedicated to everything USB-C. Dell DA200 USB-C Ethernet hub not working with current Dell Inspiron 15 5576 Laptop, Unable to use RX 56 Dell XPS 15 9560 LiteOn CX2 as an external drive - not Dell USB-C Dock Firmware Update Frustrations, Dell G5 laptop webcam not working. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. - Dell 9710 laptop (personal) or Dell Latitude 7320 laptop (work) - Both laptops have multiple Thunderbolt 4 ports, but only one is needed - Devices connected to Dock - 3 32" Monitors displaying at 4k resolution at 30hz refresh rate (2 via Displayport, and 1 via HDMi) - USB wired headset - USB dongle for wireless mouse When I try the home docking station with my personal Asus Win10 laptop, video works fine but keyboard and mouse will not work! Let us know. Press the dock button for a second and system should boot normally. Apologies, allow us some time to research the problem and respond back to you. Were you able to resolve it? The cause seems to be that Windows Realtek updates overwrite the Dell Realtek driver. This item: Dell Thunderbolt Dock WD19TB 180W $22999 Dell Thunderbolt Dock- WD19TBS 130w Power Delivery $20400 Dell WD22TB4 Thunderbolt 4 Dock - 2 Thunderbolt 4 Ports, Up to 5120 x 2880 Video Res, HDMI 2.0, DP 1.4, USB-C, USB-A, Gigabit Ethernet LAN Port $21800 Total price: $651.99 Add all three to Cart . Locate the, "F2 key" on the keyboard. Connect the docking station and check for functionality. I've found the solution, which is to reinstall the Dell Realtek Ethernet driver via dell.com BUT this puts me into a loop. (I have to re-plug them both individually) + I Reboot. If you are using the same HDMI cable check if your TB3 cable is 40gbs or check in display adapter properties. The "answers" provided are not answers to the above problem. Geezq 3 yr. ago Hi, done that. It's been a great machine (much better than dell ahem). If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. Registered owner's name b. Email address c. Phone number d. Current location e. Are you a retailer or an end-user? The problem is the port on the left side went bad recently it used to work for sure, it works fine from the right side. . I don't think it has Thunderbolt. It may require you to restart your computer. See Dell Command | Update for Windows 10 3 Following up to see if the information helped resolve your request? Install Realtek USB Audio Driver (6.3.9600.2215) Install Realtek USB GBE Ethernet Controller Driver (2.45.2019.0618) Set dock as an "Approved device" in Thunderbolt control center Some other testing: Connected laptop to a plain WD19 (non-TB) dock. Its interesting that the latest driver posted just says. I'd also recommend that you ensure the dock firmware is up to date. Following up to see if you reverted back to the previous driver and if so, did it resolve the issue?
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