Please help. have you already tried a hard reset of the camera? Your internet is unstable. T, One of the most exciting features of the Outdoor Camera is its wireless power capability and long-lasting battery life. The SimpliSafe Wireless Outdoor Camera uses a white cylinder-shaped enclosure with an IP65 rating that protects the camera from water and dust. Im also having the same issue with this noise coming from my camera. @lvrs first suggestion is to log into the SS website and change your forum handle for privacy reasons, not using your email. When I install a charged battery, the white light comes on for a couple of seconds, but no audio like it usually does. Please understand that our Community is a public space. After researching, I was able to pair using 2.4Ghz successfully (separate the band), and then updated the network to default setting, which live view will still work. The next step is to get a replacement unit. Dont release the reset button until the cameras LED lights appear. There are other cameras available with the same feature set for less and a few cameras with more features (including 2K resolution) for $20 more (or less than $170 if bought as a pack.) to be clear, the Base Station doesn't handle video data. &nbsp;Question on outdoor camera installed recently over my front driveway. 9.0. Have you already been working with our Support team? But we might need to replace your camera if it's not booting up at all. My suggestion would be to go buy a mid-grade router from someone like TP-Link, Linksys, Netgear, or Ubiquiti from someplace with a decent return policy. I have check the single strength and upload speed on each outdoor camera. @crgrissom are you seeing any indication that the camera is powered up? You will not be able to hear the audio while holding down the microphone button. Thanks for reporting, @SgtSam and @shawnsgray . All things considered, we think the new SimpliSafe outdoor camera is a great choice. Has this issue been resolved? If not, you may have to get a WIFI extender or another mesh point, depending on your setup. I am planning to have continuous a/c supply to the camera now, but I was baffled that a fully charged battery was completely drained in less than 3 days, especially as the total number of motion detection was not really high. I used to have problem pairing the simplisafe cam when 2.4Ghz/5Ghz are combine (default setting). The big draw in theory is that the camera is directly tied to the rest of the SimpliSafe system but that only matters if the product works well. Many users love using their SimpliSafe cameras for monitoring the inside of their homes, but what if they wanted to have the same level of protection outside? Whew, glad I'm safely under the limit. @davey_dAny luck with a solution? Same problem here. If you try to change the number to more than 5, you get the following error message @davidlindsay1 there is a recommended minimum bandwidth for each camera, up and down, and of course the resolution is a key factor too. I removed and reinstalled the battery several times. At all times, my only other camera (interior) was/is working fine. Live view only. Question on outdoor camera installed recently over my front driveway. Plus digital zoom and full color vision at night, so nothing slips by undetected. Battery died within 24 hours. We are receiving reports of issues logging into the SimpliSafe app for iOS. Video data goes directly through your home's WiFi, and of course your home's internet service. The issue is still under investigation by our engineering team. If it turns out to be WMM that's causing the trouble, let me know. Is your internet service able to accommodate that? However, when I charged the battery, I heard the buzzing sounds come from the camera as it turned on. SimpliSafe Wireless Outdoor Security Camera Visit the SimpliSafe Store 4.2 out of 5 stars 996 ratings Amazon's Choice in Home Security Systems by SimpliSafe $178.64$178.64 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Your camera battery is low. the lights or audio prompts. The tech support person was nice but not helpful, only telling me to update my keypad. However, on the SimpliSafe website, when you select the amount of Wireless Outdoor Security Cameras you want to purchase, the drop-down menu stops at "5." from your description, the unit is failing to boot. The camera will not work on this network. Simplisafe Outdoor Camera Issues January 30, 2021 by 5thincome@gmail.com What began as an independent crowdfunding campaign which surpassed its objective by offering over $500,000 well worth of systems within a month soon came to be a contender in house security. Avg upload is 15. SimpliSafe has decided that some events should always trigger the camera to record. 8 Outdoor Cameras could potentially take up ~16mbps of your. When you buy through our links, we . When issues arise, CALL US directly for clear step-by-step help, 24/7. SimpliSafe has an outdoor kit that consists of SimpliCam, which can be installed and used outdoors. I got a warning message suddenly that the battery was critically low (I had only replaced it a week earlier) I swapped it out with a freshly charged battery and the camera will not activate. Please understand that our Community is a public space. You can do so by pressing the sync button in the back for 16 seconds. 8 Outdoor Cameras could potentially take up ~16mbps of yourupload bandwidth, when they're sending all at the same time. The equipment comes with a 3-year warranty so you can get a free replacement for any issues. . "Max number of outdoor security cameras allowed per user is 5." Plus, all these cameras are easy to install yourself. Your Wi-Fi router is faulty or has lost power. e.g. As soon as it powered up it began making the noise. Only able to order one outdoor camera? One more thing to try is to place maybe a piece of card or paper on the other side of the battery contacts - to hold the battery in tighter. Also, FYI the SimpliSafe only supports a WiFi . Then it starts blinking the blue light endlessly. Discussions around our indoor camera, also known as the SimpliCam, happen here. Will report back. As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. yes, following shortages due to supply chain issues, we've had to limit the Outdoor Camera further to just one per purchase. When fully charged, the battery is designed to last for up to 3 6 months. What is going on and how do I resolve this issue? When you release, it should reboot into Setup Mode, and you can set it up again on the SimpliSafe app. This is the second time and second camera this has happened to in the middle of the night. One of my outdoor cameras has a constant buzzing sound, like an insectwhat could be causing this? For a few weeks the battery has been draining so quickly. I swapped in a freshly charged battery (just charged fully right before the swap) and the camera still says low battery and it says Offline. The noise is not there in captured videos from movement. Meet the outdoor camera Detects people. My back yard camera is holding the charge well as there are very few motion triggers there. But the Outdoor Camera does have its own firmware, which updates automatically. From your description, it does sound like your camera is affected by a known issue that should have been resolved in an, Aside from high traffic, resulting in frequent activations, battery drain might also be a result of poor or unstable connectivity. That might be the issue here as well. How to Use Two-way audio works on all cameras in the SimpliSafe system. It might help to do a reset by pressing the button in the back for 16 seconds. Sounds just like the posted video. Get the most out of your SimpliSafe system by getting answers to your questions and support for your devices. getting results as good and good. I can still talk and hear (somewhat) during the live feed despite the noise, but there seems to be a three second delay from when I speak into the microphone and when the camera sends the message but Im not sure if thats entirely related to the noise at all. Have you already been, earlier version of the Outdoor Camera Firmware. Your SimpliSafe camera should be able to detect motion after youve completed the factory reset. @rsmalo have you already tried a hard reset of the camera? Outdoor camera only. But if not, then the solution might be a replacement under warranty. The other camera has a bad battery and lasts 1 day, SimpliSafe is replacing the battery. The camera will not turn on at all nor will it connect. But the Outdoor Camera does have its own firmware, which updates automatically. The SimpliSafe outdoor camera has clear video and great sound. Watch the video $179.99 ea - 1 Add to cart Build a system The camera was pointing a bit further out than our front driveway, so it did pick up traffic motion as well as pedestrian motion. @franklaw_1 Updating your Base Station to the latest version might have helped performance (since motion detection signaling does depend on the Base Station a bit). It comes with an alarm, zoom and spotlight. Pricing as of November 2019), and the one-time equipment purchase is very affordable. Reset the camera and re-add to your system. A 140 ultra-wide field of view. Since we now have multiple reports, that suggests something else going on. I got 2 charging cables, even if the batteries lasted 3 months I don't wanna go up and charge them and put them back . The camera is giving me a flashing blue light. @Worthing, all cameras transmit video directly through WiFi (connecting directly to the router). Your SimpliSafe Camera may disconnect from your Wi-Fi due to any of the following reasons: Your camera is too far away from your router. This tends to occur when a camera is purchased second-hand. Sneak Peek: "On a beautiful, early fall day in Central Ohio, the picture quality I got from the SimpliSafe Outdoor Camera is just about the best you can hope for in a security camera: clear and colorful, thanks to the camera's 1080p resolution.". I am having the exact same problem. To deter theft, we do not allow a camera to be added to an account without being fully removed from the original account. For just $169.99, we get an IP65-rated device that delivers excellent video quality rain or shine, day or night. Simplisafe Outdoor Camera. The 10 camera limit is there for what's in tncluded in the interactive plan, I believe, and not for the maximum # of cameras or type of cameras the system will support. The Bottom Line. Just like all SimpliSafe devices, SimpliSafe cameras are built for budgeters. Per https://support.simplisafe.com/hc/en-us/articles/360029594152-When-does-the-camera-record- the full list includes: Alarms Disarming your SimpliSafe system Camera Detected Motion User Triggered Recording Secret Alerts (When Enabled) Mind you, those issues didn't go away but they were reduced. They sent us a new camera, same thing. The same trick doesn't work for outdoor camera though. It is stuck at "low battery" and won't run, even though it's plugged in and the battery indicates charging. ah, good call! I was changing the battery in my camera yesterday and was using the live view to adjust it. cmu salaries and destinations. What can I do? I've escalated your cases, and our Specialist team may be reaching out soon. davey_d I've tried pressing and holding the button in the back for 16 or 20 seconds (repeated this many times), but the blue light just keeps blinking. Has something changed? The rechargeable battery was fully charged when installed a few days ago. What I tried: Last year, CNET said SimpliSafe is one of the best home security solutions backed by a wide range of accessories such as motion sensors, smoke detectors, sirens, and more. . Plus, all these cameras are easy to install yourself. That's exactly the noiseappreciate the help, let me know what you find out. Im having the same issue with my outdoor camera as well. If a Camera does not have a subscr, Before Getting StartedBefore you get started, lets make sure you have everything you need to get up and running.In order to successfully set up the Wireless Outdoor Security Camera, you will need the following:The latest generation of the SimpliSafe Base Station and Keypad with the updated firmware, Why does this error happen?This error usually occurs because this camera is already associated with another account. You can do so by pressing and holding the button on the back of the camera for 16 seconds. I was hoping to find a solution to this issue online but it seems as though I will have to wait for a while until one is made. I have tried holding the test button down for 20 seconds to no avail. What do you suggest? I think this is a truly reasonable cost considering the quality of the elements! So I split off your comment into a new thread. Video clips from the SimpliCam and the Video Doorbell Pro can be downloaded to your mobile device from the SimpliSafe app. u/tgoz13 posted the other day with some info on the Simplisafe outdoor cameras. once the alarm is triggered, the cameras start to record but the videos dont get processed. Do I need a firmware update on the camera or anything else that could do a finer tune on the hold of the battery charge? Move one of the cameras to the same room as the WiFi router and test it out there to see if range is an issue. Checking in with our engineers, it sounds like we weren't able to get very far with the original poster's issue, so they marked it as a one-off, and might have just sent a replacement. The bandwidth on your Wi-Fi is insufficient for your Simplisafe camera. The Outdoor Camera connects to the Base Station for alarm signals, i.e. Video data goes directly through your home's WiFi, and of course your home's internet service. From your description, it does sound like your camera is affected by a known issue that should have been resolved in an earlier version of the Outdoor Camera Firmware. when to start recording. I tried the original battery which was at 40% charge with the panel connected, then disconnected, then the new fully charged battery again with the panel connected and then disconnected. Our Internet upload speeds is 850mbps. Updating your Base Station to the latest version might have helped performance (since motion detection signaling does depend on the Base Station a bit). I too am having the identical problem for a second time. The indoor camera uses a single power cord, the outdoor camera sits on an easy screw-in. Nothing helped. It will only stream if connected to the same vlan as my router's default. To do a reset by pressing and holding the button in the back of camera. 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