They said it will take up to 55 days to investigate before we have a chance of geting our money back. We are not wealthy people by any means, but thankfully were able to get by with out the funds that were missing. I could tell where this was going long before it got there. Please share it! On the full last day of our cruise our stateroom attendant took them again. What is Royal Caribbean's service gratuities (tips) price and policy? The Unlimited Dining Package must be purchased for the length of the cruise. Will be doing a review when my probable food poisoning settles down and after this billing mess is fixed. They have both. the bank tod them the only way to fix it is to have rccl refund it. However, when they are released, they get credited back. Its bite hurts like a mother. Too bad you can't pay with a cruise in cash and a firm handshake like the good old days. +971 4 331 4299. In addition, the $50 stipend at Izumi is a lot of money per person. The short answer is no. . The discount for Diamond and higher Society members varies between 9.6% to 28.8% depending on the duration of the cruise: 4-night itineraries: 28.8%. Can guests use their specialty dining package for the same restaurant? This has never happened to us before but I just figured he was being nice and took care of it for us. You can choose to be a jerk, and you'll find people reacting in kind. Better yet unintentionally take them home. There is no way to know in advance how many agents will be there. We were on Adventure July 3-10. Crazy! Of course RC offices aren't open right now. Diamond lounge was nice, great cosmos and not too crowded at all on the 2 occasions we went there. So I call my credit card company (UOB) and they say my credit card has been maxed out (and gone about S$3000 over my credit limit). A grandfather has been charged with negligent homicide after he allegedly dropped his 18 month old granddaughter out of an 11 th floor window on board a Royal Caribbean cruise ship in Puerto Rico.. We had a fantastic wine pairing experience in 150 Central Park. When this 'Uber charged me twice for one ride' dispute was being settled, it turned out that the driver was from Afghanistan who did translations for American troops. Join Date: Dec 2012. I have been using AVIS for the last 8 months in South Africa though, almost continuously. 19952022, The Independent Traveler, Inc. My final on board bill was charged twice! We all have that choice. That seems odd. Come ashore on the private island and you'll find a 33,000 square foot pool, white sand beaches, a full . This year I am planning to have a cash account and then pay as I go - so I don't leave a debit card. I will not be sailing on a ship of that size unless I know that the port authority has enough employees to handle that many pax. How do I reserve restaurants once I purchase a dining package? Cost Of Individual Drinks On Royal Caribbean. Unfortunately, this won't help you now. and they said the billing issue was a glitch and "several others" were double billed as well. But it didnt happen until after they got home. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. It's not incumbent; it's a choice. That is still 1000 incidents per month, for one bank. During their 7-day cruise of the Eastern Caribbean, they decided to splurge and eat at Jamies Italian, which is one of the ships special restaurants that require an upcharge. Yesterday, my credit card was rejected at a restaurant. I've filed a claim with my bank and they've reversed the charge . So there was a point in time where at disembarkation when your card was scanned it would alarm if there was a charge for a towel(s). Yes, we offer a 7-day rotation vegan menu onboard all of our ships. Paste as plain text instead, Is that an Amex credit or debit card? That way if your American Express card isnt working for some reason, you dont have to worry that another one of your Amex cards might be denied as well (it happened to me with my Chase cards, when they thought my purchases in Texas were fraudulent. As of September 7 th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis. Hopefully they make it right. We need to absolutely ban Debit cards. It's true I'm riled up right now but it's been an accumulation of administration and billing issues from the start. Money deducted immediately and the you have to correct an error. That could save them up to 40%, depending on the venues. The ship is beautiful. Fax them the receipt you were given on board when you paid. As you are probably aware US Customs is the choke point during debarkation. You shouldnt even travel with just multiple cards from the same bank. Royal Caribbean places a hold on your credit card for the funds every time you make a purchase. You dont need to get all gussied up to dine here; jeans and tees are just fine. I recall the alarm going off on us quite a few times for towels that we did in fact return. It turned out that someone entered an ID number into the gratuity box instead of the correct tip amount. Powered by Invision Community. If a couple of agents call in sick it just takes longer to get through. I agree completely, I checked that often and it helped catch a discount we didnt get in one of the stores. Through six other Royal cruises weve never had this issue and I would have thought they were told not to take the blue towels. After going through each charge lol. News. To add insult to injury, because our account was "closed" (as it should have been, they also got my check book that I NEVER carry on me except for that week lol) I couldn't even access my account to get cash out through a regular teller. Glad they took care of it. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Some groups prefer to all dine together at the same dinner seating and others want their individual guests to decide on their dining time. July 19, 2021 in Royal Caribbean Discussion. RKHOOKER, August 3, 2019 in Royal Caribbean International, Ive had my debit card compromised twice. I've had random towel charges for towels I absolutely returned. Dining options vary from ship to ship, but here's an idea of what you'll find: Enjoy a warm, full meal for breakfast and multi-course feast for dinner in the Main Dining Room Options abound in the Windjammer Caf - perfect for a quick lunch or a casu Room service is available any time of the day or night - simply order from the room service menu located in your stateroom/suite (service charge of $7.95* applies). The couple tried to work with Guest Services so the authorization could be dropped, but was told there wasnt anything they (Royal Caribbean) could do because the charge has been removed, the authorization would simply eventually drop on its own. I have always cruised P&O before, so will probably go back to them next year and not via a travel agent. If not, I would call them again so as to get somebody different and ask for a supervisor,if you dont get anywhere with the person. Im assuming the charge is an effort to prevent loss when guests take them off the ship in foreign ports and dont bother to bring them back. Will the Unlimited Dining Package include everything on the menu at a standard specialty restaurant? Charged ME TWICE kpurnell00. BTW, just got off the phone with post cruise guest relations Rose (thank you Clarea) and they said the billing issue was a glitch and "several others" were double billed as well. Im sure this is everyones favorite topic but I need advice. Your bank only does $2 million per month? The trip only cost about $10, but the rider paid the driver $25. The next morning, I wake up to see that my bank acc ended up losing another $360. I worked in customer service in one capacity or another my entire adult life until retirement (and after, from my home) and before all of this automation we actually answered the phone on the first ring, were trained to do things correctly the first time and to do it politely and professionally. This sounds kind of ridiculous as I told them what had happened and Im sure no one on board could verify anything. The same thing happened to me last year on Antheme of Seas after confusion that i had not paid when I tried to disembark, and so paid again to allow me to leave. Hope they get it fixed quick. JUst a warning for other canadians!! It's easy! Do I need to make a reservation for dinner in the Main Dining Room? Sent them 2 emails, no response. Your bank reversed the charge and all is right with the world. Carrying a balance can be expensive. Hey @michaela981 the second charge is most likely a pre-authorisation. Chase suggested I should have left the ship and then filed a dispute claim. I bet they will. This has left me with no money to settle a hotel bill and the threat of arrest not to mention 2 missed meetings that formed the very basis for my trip. 25,000 bonus points after spending $1,000 or more on purchases within 90 days of opening your account. Clear editor. Guests will also be able to enjoy lunch at specialty dining restaurants on sea days. You can choose to show respect, and you'll find people reacting in kind. Asked the ship customer service to reach out again with all the documentation I had provided with my multiple request to give me back my original room and cancel the charge. So, I signed up for an annual membership last week and my card got charged. I wanted to buy something from Malaysia. You're ultimately responsible for the towels, so might as well just do it. Short version: - saw a great offer and tried to book a ticket. "Royal Caribbean refused to . KLM charged my debit card twice for trans-Atlantic flight tickets and the debit came mid-way through my visit to the USA. Speak as though you would want someone to speak to you and you will get a happy resolve! Seems you've already made up your mind about what I'm going to say, too. Not a debit.. Is there a reason you use a debit card rather than a credit card? No one is saying there isn't consequences. It does happen, but as you found out, was easily solved. No 24hr customer support. The rep I talked to on the phone is supposedlyemailing the ship and will call me once she is able to issue the refund. They refuse to do that. *Please see all applicable Terms & Conditions for Promotions. Earn your wilderness badge as you cruise between the Alaska glaciers . As of September 7th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis.. Refunds for packages must be processed on the firstday of the voyage and packages are non-refundable after the first use. 100% cruise fare refund for you, and your Travelling . September 21, 2022. Symphony of The Seas offers an Unlimited Dining Package which includes multiple entrees and multiple specialty restaurants every night of a sailing. Total savings with ultimate dining package: 172.95. Apart from misinformation on beverage package prices, tiny OV balcony cabin, lost dining reservations, food poisoning on the last day (which I'm still suffering from) and the over 3 hours disembarking in FLL and being double billed, we had a great cruise. CC Help Jenn In this case, youll be assigned a seating and a table. Great! Today they charged me again on my via debit for everything I had already paid for on the ship. Join our mailing list to receive the latest news and updates from our team.
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