The driver pulled over to the shoulder. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. For feedback, questions or anything else: Effective immediately (4/19/2022), masks are optional for all employees and customers inside our terminals and onboard our buses. All tickets are non-exchangeable after the bus has departed. Having trouble? For more details on our mask requirements and other important . What's interesting about this clause is that Greyhound is explicitly saying it isn't responsible for failing to maintain its buses. To seek a Greyhound bus ticket refund in person, travel to the nearest bus terminal and complete the following steps: Please bring your photo ID. To get a refund, they gave him a paper form and told him to mail it in. Greyhound Lines - Bathrooms doors. Never again! He booked his Greyhound bus ticket one week in advance. Most buses will allow you to bring hand luggage onto the bus, but due to the limited space, you might not be able to bring the same size of suitcase as you are used to when you travel by plane, so make sure to have a smaller bag for your valuables. I paid for a premium ticket with no discernible difference from a regular fare ticket. Youd think the least the bus company could do would be to reimburse them for the money they paid for a journey they didn't get to take through no fault of their own. Well, theres a. account, but they have such a volume of inquiries that they don't respond to every case (they didn't with John). How do I contact Greyhound customer service? Germany's FlixMobility acquires Greyhound Lines, the iconic U.S. bus company, in $78M deal. However, if the train you purchased a ticket for is cancelled or delayed and as a result you decide not to travel a refund will be offered on completely unused tickets and . Find out how to get a full or partial refund. Instead, she took a local bus back to Arcata, spent a night in a hotel, and boarded a fresh bus the next day. Tripadvisor performs checks on reviews. Whether it comes that night or the next day doesn't really matter. My understanding is that we are under the care of Greyhound bus from embark at Seattle to destination at Chilliwack. To reset your password simply complete the fields below. You need to submit a baggage claim form at your local terminal within 30 days of arriving at your destination (for lost baggage) or 7 days after receiving your baggage (for damaged baggage), and the claim process takes 60-90 days from the time we receive your form. We met one young lady who travelled from Kentucky, and had a 12 hour lay-over, sleeping on the floor. It also makes Greyhound's decision in 2015 to offer real-time GPS satellite tracking of its buses puzzling. A brief, polite email to one of them might have at least gotten you a refund for this Greyhound bus delay. Or they rode a bus once and saw a black person and are still traumatized by that experience. What happens if Greyhound loses your bag? But this behavior is hurting Greyhound's bottom line. John called the contracted carrier, a small regional business. The worst bus company to book with. 1. How insane is this? Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I would have also made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. Elliot took a look at Greyhound contract and drew issue with one clause in particular, where it explicitly says its not responsible for failing to maintain its buses.In other words, the radiator problem [Pisano] experienced was preventable by Greyhound, but the company says it isnt liable. If it's a back pack or something similar, you can carry it with you. I boarded a Greyhound bus from Arcata, Calif., to Oakland, at 9:30 a.m. A few miles down the road, the bus broke down on Highway 101. Greyhound buses don't just stop at Greyhound bus stationsthey make a variety of different stops throughout the course of a cross-country trip. While you are traveling on Greyhound keep your ticket with you at all times. See why Jasons job is the adventure he dreamed of as a kid. It is your personal ticket kiosk - in the palm of your hand. ID tags and issued baggage tags All under bus bags need to have an under bus bag tag. Any passengers wishing to discuss their upcoming or recent travel please feel free to contact us on 1300 473 946 or customerservice@greyhound.com.au Enhanced cleaning Bleach-based agent Hand sanitiser On every service There will be a $20 fee if you were the reason you missed your bus. Check out our featured destinations for some travel inspiration. Can I cancel my ticket and get a refund? His ticket said his bus would be with a third party a bus carrier that Greyhound contracted with. The passengers and the driver safely disembarked, shaken, but in good health. Theres no way we can give it to you on the spot, they said. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If the greyhound has not been properly Read More Opinions expressed by Forbes Contributors are their own. I decided to take bus to Pittsburgh and give myself a break from driving as I travel weekly to attend my son's college football games. Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation here. Greyhound's Terms and Conditions of Purchase & Carriage, the legal agreement between you and the company, says that it is not responsible for keeping its schedules. Analytical cookies are used to understand how visitors interact with the website. I am an overseas visitor. Necessary cookies are absolutely essential for the website to function properly. If you miss your bus you can usually get on the next bus. I purchased a ticket for bus fare to DC. If you are planning a trip on the Greyhound bus there are a few things you need to know. Arrived at the station 30 minutes before, ONE HOUR LATER still no bus. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. By Lee Lavery Greyhound Guardians, Inc, Northwest Indiana Anyone who lives with a greyhound and cats has seen some kind of interaction between the two species. Officers there interviewed them one by one, to find out how the hell their pleasant, uneventful bus journey descended into this slasher film nightmare. From their website. Greyhound bus tickets can be found at the greyhound bus company website. As far as the ticket goes, you can print it from your home, print it out from a kiosk at the bus stand or use your smartphone to scan the e ticket and . Last year, retired librarian Vivian Pisano boarded a Greyhound from Arcata, California to Oakland, California. What if my miss the due date of my dog . He rented a car from Hertz, and drove to his mother's house. Discuss anti-gun legislation. Four months later, she not received the cheque. Breatho Check,Pre start bus,pick up and transport workers onto site,clean bus,check bus for faults. I would like to have the $58 I paid for my ticket refunded, plus the price of staying overnight in Arcata, $108. This is a BETA experience. Forty minutes into their trip, the bus engine blew out, and the bus filled with smoke. This meant we would not reach Oakland until after midnight. Drivers and terminal employees also are trained on security procedures. Somebody started smoking and honestly I felt better bacause it subsided the intense smell of other stuff. ( So Cal Metro) Miriam says she bought a Greyhound ticket in November, but the bus skipped her stop without notifying her . The worst bus company to book with. We have the biggest bus network, with thousands of destinations across the U.S, Mexico and Canada. What happens if you miss your Greyhound transfer? He booked online, on Greyhounds website. I write about the intersection of technology and culture. 1 Answer. To change your ticket, contact Greyhound directly at +1 (800) 231-2222; there is a $20 fee for rescheduling Greyhound tickets. Apr 29, 2017. If you are interested in a Greyhound refund and want to request it by mail, you need to: Provide your original ticket Write a request for the refund Provide your full name and address Pack everything together Send the package to Greyhound Lines, Inc.P.O. I'm hoping none of you work for Greyhound bus lines and hope more desperately none of you are the police. And if we cant find it, or its damaged, you may be eligible for compensation. (but many report they don't respond) and Elliot lists a number of alternative contacts on his website, including, Your rights, for most cases, are limited, restricted to what the customer service rep that day might offer.You can also file a complaint with the Department of Transportation, But this behavior is hurting Greyhound's bottom line. Making you wait 10 hours isn't reasonable. What happens to atoms during chemical reaction? To complete the application, two signatures are required. Your confirmation number was emailed to you after you made an online booking. But I did! he replied. In order to have a good, trusting relationship with one's . Each bag stored under the bus must be appropriately tagged. As a result, I had the unanticipated expenses of an overnight stay plus transportation costs the next day. Pisano wants the cost of her ticket and her extra hotel night refunded. Sorted by: 1. Accommodations can range anywhere from food vouchers to lodging arrangements. I would have also made my own arrangements for a hotel after this Greyhound bus delay and found another way to get to Oakland, which you did. Elliot took a look at Greyhound contract and drew issue with one clause in particular, where it explicitly says its not responsible for failing to maintain its buses.In other words, the radiator problem [Pisano] experienced was preventable by Greyhound, but the company says it isnt liable. John got the short straw. Greyhound will sell an unlimited number of tickets for any given bus. All eastbound freeway lanes were closed till the blaze was resolved. He was informed they could refund him over the phone- but only if he had booked with Greyhound. The link has expired - don't worry, click to resent a new click. Tim Mclean The story began almost 24 hours ago. The cost of a return economy extra ticket from San Francisco to Los Angeles is around $120, including taxes and fees. travellers can consider to Greyhound services: Route cancelled: Calgary - Kelowna - Kamloops - Vancouver. Bring 1 carry on bag on the bus with you and store up to 3 bags under the bus. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The driver was parked on the side of a the highway on a blind curve for 2 hours. But what can I do? he asked the driver, who shrugged, and told him he could probably get on the later bus. I had no other choice but to take a local bus back to Arcata, secure a hotel for the night and schedule my return for the next day. You can find vintage greyhound tickets on eBay,amazon and other various online stores. Im talking about refunds. I was glad to leave the driving to someone else and looking forward to the onboard wifi! When asking for information at the desk the attendant was totally useless. It comes as no surprise then that they have an F rating by the Better Business Bureau. For instance, lots of passengers get picked up at small. Instead, she took a local bus back to Arcata, spent. It pulled into a little town, Myers, so the passengers would not have to wait on the highway. This is the version of our website addressed to speakers of English in the United States. I still think Greyhound is a great way to travel the country if you are on a tight. In this article. The Laredo Police Department responded to an accident at around 7 p.m. near Mines. What happens if I miss my Greyhound bus? Instead of $70-ish to get there, his trip ended up being around $450.