The update utility just fails. Updated BIOS, installed thunderbolt software (and all the other drivers I could find using the Driver Update Utility), details are displayed as below. You may re-send via your Please click the verification link in your email. Its a little clunky but it works fine usually. Use the Service Tag or Detect Product to identify software for your computer. I purchased NUC6i7KYK recently and installed Windows 10. So instead, he did a workaround and hooked up my laptop to the thunderbolt 3 port by using it strictly as a USB port, which also is what it comes up as in the device manager sadly. And thanks Staale for posting how you got it to work. Please click the verification link in your email. https://thunderbolttechnology.net/contact Contact Us | Thunderbolt Technology Community. In order to save your time and give more information to Intel Support about your system,please download the Intel System Support Utility (SSU). I guess the Intel software is expecting a valid thunderbolt device to initiate the connection before it installs itself. I couldn't install it either and got error during installation. On my Dell 9250 I've installed the OS from scratch. Make sense? It's not satisfaisant ! I've tried ~3 TBT cables and only 2 of them worked, so I would just double check that the cable works with another device if possible. System model: I am guessing you mean what windows I use? Following a reboot I still don't see anything in device manager.. and the Thunderbolt utility doesn't list any controllers. Drivers & Software. After three weeks of remote laptop control and many actions around display / TB3 drivers, Dell support suggested me to re-install Windows (I did it already three times). Following the previous posts, I did contact Dell Support. Thunderbolt Control Center Thunderbolt Control Center INTEL CORP Developer tools | (103) Free Get in Store app The Intel Thunderbolt Control Center may be required to be installed for your Thunderbolt port to work properly. I tried thunderbolt networking as well as thunderbolt hdmi adapter. @AndrewG_Intel there is 'something' not right with the installation of the driver pack available from the intel website. profile. profile. This is a link to Thunderbolt Control Center and not to the Thunderbolt Driver. I'm trying to use an adapter Thunderbolt (USB-C) to DisplayPort. The Thunderbolt Control Center should load automatically after the driver is installed and if you're connected to the Internet. -with 2x different thunderbolt cables which work in other PCs' devices. profile. Please allow us to look into this behavior and as soon we have more details available or if more information is required, we will be posting back in the thread. 3. I've disabled and enabled it in the BIOS as well as upgraded the BIOS to the latest version.. Any assistance appreciated Hello - I have the same problem. thank you for getting back to me @AndrewG_Intel,although that doesnt help our problem. The monitor only came with a displayport slot, and my laptop only has a thunderbolt 3 port. Could be that my problem is caused because there is no device connected to the Thunderbolt port. Right click on the Base Device and select to Update Drivers. Locate Intel Thunderbolt Controller Driver in list and select Download on the right side of the page. Please click the verification link in your email. Sorry, you must verify to complete this action. Please click the verification link in your email. Neither device shows any sign of recognizing the other device as a valid thunderbolt device. Note. Thanks. When I tried to download any drivers or such that asus tech support suggested, nothing worked. I will do my best to fill in your blanks. We performed a lab to test this behavior and we had no issues. I am not sure? The one I bought doesn't seem to be on the German Amazon (it's made by monoprice.com), but Cable Matters usually is a really reliable brand: https://tinyurl.com/typectodp Cable Matters USB 3.1 Type C auf HDMI Adapter: Amazon.de: Elektronik. Its check in the bios 0037. Sorry, you must verify to complete this action. -disconnect all thunderbolt devices. As in this post I am using a Thunderbolt Network Adapter and the device is not reachable, untill login. Double-click Thunderbolt Software Installer.exe. Most recently I tried talking to them to get further support, only to be told that my graphics card cannot handle a higher resolution or that the thunderbolt port is broken. Please follow the steps below: We are checking this thread and we would like to know if you were able to review our previous post. given the error code can you pinpoint or suggest anything useful? 3. undercover bed cover replacement lock https://downloadcenter.intel.com/download/25803/Thunderbolt-Bus-Driver-for-Intel-NUC-Kit-NUC6i7KYK?p https://thunderbolttechnology.net/sites/default/files/Thunderbolt%E2%84%A2%20Networking%20Bridging%2 https://downloadcenter.intel.com/download/26141, https://www-ssl.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000005701.html, https://www.amazon.de/gp/product/B01AR81YXQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1. Sorry, you must verify to complete this action. So it isnt the razer core box that is causing the issue. In case this is incompatible, what should I get to connect a third monitor? The goal here is to setup Thunderbolt networking. This article is for Dell computers with Thunderbolt 3. If something is not up to date THERE I would be rather disappointed, so I am going to say yes. Uninstall the existing Thunderbolt Software. Machine setup as per Intel Driver and Support Assistant. This is not poping up with Intel DCH Driver (1.41.1094.0). Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. Please allow us to double-check the behavior when installing the Thunderbolt* driver on Intel NUC Kit NUC8i7HV and to see if it could be related to no having a Thunderbolt* device connected to the unit. So, in NUC HV the IDSA reports that all drivers are installed, while there is no Thunderbolt Controller installed. How to install Double-click Thunderbolt Software Installer.exe. Please respond to my post properly and not ask me to create a new post when the one that I did post is 100% relevant where it is right now. Can you give the link for download? Thanks. Recommended What OS are you using with the NUC6i7KYK? WHQL [03/02/2022] Intel Thunderbolt Bus Driver Intel Thunderbolt Networking Driver . Also, one thing to mention. Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. 3- We understand that you tested the Thunderbolt* Sonnet 10GBE Adapter on another System. Latest drivers have been installed from Dell / Intel officiel driver files to a Windows 10 LTSB x64. What version of the Thunderbolt driver are you trying to install? Asus has VERY poor tech support with people who are clearly inept at their job, which is why I am here, and very frustrated. If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. Install the Intel Graphics driver and reboot your computer. I'm trying to connect a screen with a Thunderbolt (type c) to Displayport adapter. Connect a Thunderbolt device to the Thunderbolt port. Take care! Has anyone tried installing the INF files manually instead of using the installer? I dont want to distract from topic in hand, no operable thunderbolt 3 for peripheries on our Hades Canyons will define if we use these NUCs at all or indeed in the future. However, if you're running Windows 8.1* or Windows 10 (r) you can "show hidden devices" and it should show under System Devices. https://downloadcenter.intel.com/ Drivers & Software. Please click the verification link in your email. @LeonWaksman i went leftfield and downloaded the microsoft thunderbolt drivers from the microsoft store, it worked instally. Nothing in device manager also. The Thunderbolt control panel sees the Core X and allowed me to connect to it fine. Thank you for posting on the Intel communities. If you go to: https://www-ssl.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000005701.html https://www-ssl.intel.com/content/www/us/en/support/boards-and-kits/intel-nuc-kits/000005701.html you'll see a section called "Thunderbolt 3 devices" and there's a Startech device there: Thunderbolt 3 to Thunderbolt Adapter that is exactly what you're looking for. In addition, no Thuderbolt3 firmware version in UEFI. Thank you! We can not use this device at all. I have tried multiple websites and asked for help from multiple people in determining how to fix this issue and still my monitor will NOT be recognized by the thunderbolt software on my computer. Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday. FYI, NUC8i7HVK Hades Canyon was launched in beginning of 2018 and now it is boeing replaced byNUC11PHKi7C Phantom Canyon NUC. As you know (I wrote this in my post above), I can't install the Thunderbolt Driver in my NUC HV either. @LeonWaksman still has the same issues even using my workaround. The Monitor is connected via DisplayPort. Install the latest DCH-compliant Thunderbolt Controller driver: Download the Thunderbolt driver package and unzip it to a folder on the Intel NUC. By default, Intel SSU will take you to the "Summary View". I can't find Thunderbolt Driver in Microsoft Store. Sorry, you must verify to complete this action. Please help! Thunderbolt driver allows you to connect devices such as storage devices, monitors, and other peripherals to the system, by using the Thunderbolt port. Open the Start menu and click Settings. If you need further assistance, please do not hesitate to contact us back. The Thunderbolt Control Center should load automatically after the driver is installed and if you're connected to the Internet. Everything still works fine. Assistance in resolving quickly is greatly appreciated. It usually blacks out for longer periods when connected just via USB-C, the HDMI connection somehow "strengthens" the connection. These are the same tech support people that "guided" me to the wrong power adapter by telling me the wrong part number for it (costing me much money as I have already purchased 2 adapters before finding this out and had to return them), even directing me to their store which was the wrong adapter completely, even AFTER telling them the exact computer I had. YAY! The update utility does not work well is there an update coming? Make sure you have a 3 symbol on your thunderbolt cable. Thanks in advance. I used Device Manager > System Devices and uninstalled Thunderbolt Controller AND deleted drivers (checkbox) Ran the .msi and was successful ! Note that when accessing the BIOS the issue does not occur. Dell XPS 9560 - No active Thunderbolt(tm) controller found in the system Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics. Status still the same, TB3 plugged screen works great on a minimalist fresh arch-linux install, but nothing more througth Windows. DCH still fails to install and crashes 75% through install. Have tried downloading legacy version and no joy. Everything was working fine this morning and yesterday with the adapter and my attached screen but went down my office to drink a coffee, and when coming back to my desk, laptop was in sleep mode, I went out from the sleep mode and screen became black with no more luck to get it work back.. Restarted laptop, removed drivers and reinstalled it, tried to launch firmware upgrade but istallation replied : Some help required here, I really don't know what happened. Install the System BIOS update and reboot your computer. Select Apps & features. Install the IntelThunderboltController Driver and reboot your computer. Run the SSU scan and save the results. -updated windown 10 64 pro to latest version as of today 16th April 2021, windows 10 20H2 build , DCH driver still does not install. Note If the driver won't install and you are using a supported operating system, try one or both of the following: Plug a Thunderbolt device into the Intel NUC and run the installer again. Regarding your inquiry, as per compatibility details, you should not have issues but would be good for you to check any reported problems with the device manufacturer (OEM). My answer was : It's not because I re-install Windows 10 times it will resolve the problem. -nvidia drivers will not install as the 1080Ti is not being read by the system. That is an outstanding problem for intel to address. Please click the verification link in your email. My topic is 100% related to THIS TOPIC. I couldn't install this driver either. After updating Windows 10 OS, the legacy driver was replaced with the new Intel DCH Thunderbolt 3 Driver (Version 1.41.1094.0) From this moment, the Sonnet Thunderbolt 3 Device stops with ErrorCode "Der Gertestart wird blockiert, weil der Benutzer nicht angemeldet ist. I flashed the BIOS to the latest that's on the above link. 2. How do I get my Nuc to see thunderbolt? I am running Windows 10 Pro 64 or if you mean the model of the processor I know it was Kabylake, Processor model: Intel Core i7-7700HQ 2.8GHz (Turbo up to 3.8GHz). This update addresses Common Vulnerabilities and Exposures (CVE). (see log file from above). I'm trying to get two NUC6i7KYK's running Windows 10 to network to each other through the thunderbolt port. An other interesting fact is that in NUC FN the Thunderbolt Driver is listed in IDSA, while in NUC HV it is not. Where in the WORLD did you gleam this information from my reply? -Razer Core X with 1080Ti installed tested on alternative PC, works first time. - 2nd option. Install the System BIOS update and reboot your computer. Which does pose the question if this issue will be present in the forthcoming phantom canyon? Either way I am not geting the most out of this technology and I CANNOT fix this issue. For more complete information about compiler optimizations, see our Optimization Notice. If that's the case then both my NUCs are waiting for the other to do something so I've got a Mexican standoff. I wonder if the zip installer is the issue and that is why the driver will not install. Thank you for posting on the Intel communities. I know I suggested another thread that face the *exact* same problem I have and it is on Intel NUC, the fact is we talk about TB3 in this thread, it looks like related to a driver problem, and the hardware is from Intel as well for me. I tried a workaround which worked in my instance. Elaborate your answers Intel please ! I don't currently have any other thunderbolt devices. NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there. 0x80070643 - Fatal error during installation. My Sonnet 10GBE Thunderbolt 3 Adapter worked well with Microsoft Thunderbolt Drivers. I have no other Thunderbolt devices I could connect. NUC6I7KYK driver download page had a gateway upstream error and timed out for all drivers this past weekend. Hello there, Just get recently a brand new Dell XPS 15 9560 and bought an Thunderbolt/USB-C -> HDMI adapter yesterday. I'm 90% sure that what you're using is a USB Type C adapter to DP, which of course would not enumerate the TBT driver, as Thunderbolt cables are spendy and it doesn't make sense that it would be TBT->DP, as the cost would be too high, when a USB Type C cable can do it. Starting the thunderbolt utility it looks quite different than my dell machine No hardware details. and it still doesn't show up in device manager. good news. Also, you may find compatibility information for Intel products using the Intel Product Compatibility Tool. By any chance have you tested another (different) Thunderbolt device on the Intel NUC? the device manager should indicate the 1080Ti in the razer core under display adapters, no additional graphics drivers are indicated. Keep them updated by following the update guide to have the most enjoyable user experience on the Thunderbolt ports. Cheers. Is there any way I can get these two NUC6i7KYKs to communicate via Thunderbolt without buying a Dell? Disconnect any Thunderbolt 3 / USB-C devices. However on the skulltrail the trail to thunderbolt has gone cold. I extract the file manually and install it. I would really apprecaite some help on sourcing the issue, if this fails the unit will be returned. For more information about Thunderbolt, please visit www.intel.com/thunderbolt Report as spam or abuse On that laptop I can look at the thunderbolt settings and it shows me the controller version I have and the 2 end points. Follow the on-screen instructions to install and update to the latest version. I literally just purchased this computer a few weeks ago BRAND NEW. Sorry, you must verify to complete this action. -Thunderbolt legacy driver sucessfully installs, but does not recognise the Razer Core X, no chain devices are indicated. @LeonWaksman thanks for that, enclosed report. As far as networking, make sure you update your Thunderbolt firmware to the latest version (at this time 18): https . Chaps I got mine working. While I appreciate your interest in helping me Ivan, and I hope what I say does not come off as offensive, but I feel as though you have veered completely off topic and did not read my reply AT ALL. Make sure to read the read me. If it is DoA (Damage on Arrival), I need to contact the reseller or Intel to get a replace one. The issue at the other thread that I'm handling is related with the Intel NUC, you have a Dell system, Dell should be able to provide you with better support as they know your system better than we do since they built it. I am thoroughly fed up with their support and am looking for someone with some know-how to fix this issue which I am sure is not that hard to fix. For instance, through Windows Update service? Unfortunately it is expensive (~$100) but to test with.. This is where you right-click on each Setup Information file in the INF folder and select "Install". The original poster had the EXACT same issue as myself, however a solution was dealt with privately with them and with their computer manufacturer, which I clearly stated did not work for me. Uninstall the current driver, then run the installer again. This should also uninstall the driver. According to my very computer literate friend who fixes computers for a living, the port IS capable entirely of giving me full 240hz resolution, but he cannot figure out how to fix it because Thunderbolt 3 technology is just too new to him. In order to confirm the device is working, please show version number etc in UEFI. Hmm, that's strange, you sure it's a Thunderbolt monitor and not mini DP (sorry have to ask)? Double-click Thunderbolt Software Installer.exe. However, we would like to gather more details about your system to check this further. As far as the refresh rate issue goes, again, I clearly stated in my post that the reason I cannot get the proper refresh rate (as far as I know) is due to the fact I cannot use my thunderbolt port in the way it was intended. 1. In order to check this further, could please provide the following details? After all of that, Thunderbolt still shows up under Add/Remove programs as if it has not yet been uninstalled. -bought the device new item in December 2020. Is it possible to change this in registry for example? Uninstall the current driver, then run the installer again. The issue for me was the driver pack from your website for the Hades Canyon would not install the thunderbolt drivers no matter what i tried. Staale is correct, you have to have a Thunderbolt (tm) device plugged in to show in Device Manager. My new thunderbolt to displayport cable works fine too. You may re-send via your, No Thunderbolt device in device manager - NUC6i7KYK Windows 10, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics, https://downloadcenter.intel.com/product/89187/Intel-NUC-Kit-NUC6i7KYK. however the microsoft driver pack worked instantly and with no problems. Use the Service Tag or Detect Product to identify software for your computer. Disconnect any Thunderbolt 3 / USB-C devices. Sorry, you must verify to complete this action. I'm running the .250 drivers you manually download from intel. You may re-send via your If you research or let me know the adapter name/model, I imagine it will say as much. I found the latest Thunderbolt drive using IDSA and upgraded to it (1.0.1094.0). Please try to install on Hades Canyon the Thunderbolt Driver downloaded from Intel. This package contains the Intel Thunderbolt Controller driver. Or it won't work. I download it and hit install which it of course errors out. Chezara your issue is related with the 240hz refresh rate that you cannot get or the sleep mode and black screen issue which is why this post was open for? Could you please send me the model? For instance, NUC11PHKi7C (Phantom Canyon). The 2017 Dell XPS laptops with Thunderbolt port,as an example, requires all four software updates for the best performance. Also, could you please provide us with a picture or screenshot of the error/failure? It lists thunderbolt 3 as a download. Will Phatom canyon be able actually run Thunderbolt 3 peripheries and not just USB-c peripheries. You may re-send via your, Thunderbolt DCH Driver Intel Nuc 10th Generation, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Gaming on Intel Processors with Intel Graphics, Intel Aptio* V UEFI Firmware-Integrator-Tools. Uninstall the current driver, then run the installer again. For more information about our Thunderbolt products including drivers and user manuals, please visit the Thunderbolt page and USB-C Page on our website. The links for all this are on the page where you manually download the driver. Regarding your question, please allow us to look into this and as soon as we have more details available, we will be posting back in the thread. @AndrewG_Intel please note that you (intel) did not resolve the problem. 2- After installing the new DCH Thunderbolt* driver, was also the Thunderbolt Control Center software installed? Perhaps a link to an older version of the driver may help. No thunderbolt on my NUC6i7KYK, when I use Intel Update Utility it says fail. Most drivers install well, however the Thunderbolt driver 'thunderbolt-win10-1.41.1094.0.zip' will not install I get the following error, enclosed the log file. We are working on this and doing further research and tests. This seems a common issue. until i get the Thunderbolt drivers installed we can not use any thunderbolt peripheries (USB-C is working). BIOS up to date: well heck I should hope so! I do NOT know if you simply have me confused with someone else but I in no way, shape or form did I mention a "black screen" or spoke at all about my computer having sleep issues. (it is like Bluetooth when it first came out. Intel Thunderbolt Controller Driver This package contains the driver for Intel Thunderbolt (TM) Controller and is supported on Dell Latitude, Precision, Inspiron, Vostro, XPS and Alienware laptops that run Windows 7, Windows 8.1 and Windows 10 operating systems. Everything was working fine this morning and yesterday with the adapter and m. This package supports Windows 10 Creators Update. In my opinion you can't consider that the problem was solved in@HighlandBling case, since he didn't succeeded to install the Thunderbolt Driver from Intel. -Thunderbolt legacy driver sucessfully installs, but does not recognise the Razer Core X, no chain devices are indicated. If anyone has a solution I would be VERY happy to hear it as I am truly frustrated. Sad that an intel branded product with intel drivers fail to install. (available on the Microsoft* Store). Recommended Find the best download for your system FYI, I don't have this problem in NUC FN, where the same driver is installing without problem. Please Intel Corporation can you help me? You may re-send via your The Intel SSU defaults to the " Summary View " on the output screen following the scan. This is the adapter I'm trying to use: https://www.amazon.de/gp/product/B01AR81YXQ/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1 AUKEY USB C Adapter auf DisplayPort fr Type C: Amazon.de: Elektronik. (Code 55)" that means the start of the Device is stopped, because the User is not logged in. Yep my cable is a Thunderbolt 3 cable, both are patched up and updated BIOS (0037). The last step the instruction said was to perform the following via Command Prompt, run as administrator: Then typing the following without the parenthesis into the command prompt "cs delete nhi" and hitting enter. In fact, that I cant revert to old or legacy drivers, hopefully someone knows that problem and got a solution for me. Thank you. Thank you for your response. The drivers are all over the place. for the avoidance of doubt, the eGPU is a brand new razer core X with a 1080Ti inside. Let me know if this works for you too. However when I plugged it in, windows did that "you plugged something in" sound, however the thunderbolt software would NOT identify it. I'm assuming that Intel Engineering will give you support in this matter, based on your posts and the SSU report. Finally, you must reinstall the Thunderbolt software from Microsoft Store. So in short. Plug a Thunderbolt 3 cable between my Dell 9250 and Intel.. voila.. device becomes live. And Thunderbolt is enabled in the BIOS. However, if you're running Windows 8.1* or Windows 10(r) you can "show hidden devices" and it should show under System Devices. I search solutions for several days, nothing works, please fix it ASAP. - No, because it worked in the past I just tried with another cable, producing the same result. Despite Thunderbolt 4 products using the same USB Type-C connectorrecognizable by its oval shapeThunderbolt 4 brand certification requires higher minimum standards for power, data, and video, with constant 40 Gbps bandwidth in each direction and supports PCI Express (PCIe) connectivity for fast data transfer speed. https://downloadcenter.intel.com/download/26141 Download Thunderbolt 3 Firmware Update Tool. So what I did.. install .250 drivers (didn't have time to test .275).. reboot. I have display port to thunderbolt 3 cable that I am using at the moment to connect my monitor to my laptop. Thank you for your support and your fast response. -install intel Driver and Support Asisstant and update all. The Thunderbolt firmware update tool wont work, since it can't find an active Thunderbolt controller. I have tried updating the driver manually by pointing to the drivers in the bundle but windows10 detects winusb.sys as the best match. I have installed my windows 10 OS and all the drivers on my Intel NUC (Thunderbolt 3 Version 15E8). Locate the downloaded file on your computer (in Google Chrome, the file appears at the bottom of the Chrome window), and run the executable file. The install gets to exactly the same point (Capture01.PNG) then flags up an error and reports (Capture02.PNG) the log file it generates i attached in my inital post. At present the razer core X is detected by the OS as a USB connected device, the general drivers tab states 'the device is working properly' however follow through to the driver details and the installed driver files are winusb.sys.