2.12 Seller Payment. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. Hello has anyone had a successful outcome from viagogo through paypal. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. By using our Site, You agree to accept this Agreement. Viagogo says it paid me in November, but it has not turned up in my account. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. Snoop Dogg Tour 2023. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Piggyback tickets may not be sold in the same listing. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Pay by PayPal, a free service to pay online without sharing your financial information. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Your payment will be initiated 10 business days after the event takes place. To post a ticket for sale on viagogo You must first register with the Site. During this time, the Site will be temporarily unavailable. Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. Make them aware of your experience and the complaint youve made. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 0. Pros. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Start today for 5% back on up to $1,000,000 in branded sales. Ratings by category. . Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Invalid tickets are defined as anything where buyers are refused entry. Leave the Archive. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. I can't see my Resale tickets available to buy on the website. 2.16 Season Cards. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Read more hen we pay for them, not a week before! The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. It can happen on any website where payments are taken. The companys full name, according to a well-placed source, is Global Experience Solutions. If you have a Business account, please log in to see the steps that apply to you. When listing seated tickets, all tickets in the same listing must be consecutive seats. . A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. What a load of shit, this site needs to GO. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. How sellers get paid Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. If You do not qualify, do not use the Services. But it is not just these sites where buyers need to be careful. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. We may investigate complaints and violations of our policies. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. This will be deducted from your next payment. Note that this is separate from any Tax viagogo is required to charge on its fees. Selling Mobile transfer tickets you bought on viagogo? The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. How do I change my payment method for getting paid? Can I deliver the tickets using a different delivery method? What do the ticket split type options mean? But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. We take no responsibility for such issues. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. 3.2 Other Information. 1.1 Introduction. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Such notice shall be deemed given one business day after the email is sent. 2.9 a) Exception to Sellers Obligation to Confirm. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. So its not int he sellers interest to sell fakes or not actually have the ticket. If you can't make the rescheduled date, then you're entitled to a full refund. Job Title. How do I unsubscribe from your newsletter? My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Selling ticket FAQs. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. We endeavour to rearrange delivery with the customer or arrange a collection point. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. Report. 2.9 Seller's Confirmation Obligation. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Instead, write to them again: restate your claim, and the reasons for your complaint. I want to ask if anyone know their custumer service valid e.mail ? There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 2.18 Merchant Description. The comments below have not been moderated. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 2.3 Username and Password. This does not prevent us from varying these terms without reference to them. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. I entered the incorrect email when registering, how do I change it? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Do I have to pay a service charge if the service is poor? Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. 6.10 Notices. . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. You can update your payment method as long as you haven't yet been paid. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Buyers: viagogo charges a service fee on top of the ticket price. 6.9 Change or Suspension of Site. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. We may also first deduct any amount you owe us from any amount we owe you. We will also add sales or value added tax on our fees as applicable. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. For American Express this is the 4 numbers on the front, right hand side of your card. 6.7 Third Party Information. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Yes No Contact Customer Support Regional Settings Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. You may find other users information to be offensive, harmful, inaccurate, or deceptive. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. You can update your payment method as long as you haven't yet been paid. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 1 Complain to the ticketing website. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. $39.99 a month + selling fees. Viagogo should be the subject of a full criminal investigation.. 2.1 Requirements. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". This is so we can promote the sale of tickets and items that You list for sale. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages.
Led Driver Yh12g200,
Thomas Lehman Obituary,
Articles V