This is great. Thanks for sharing! It is common for users to request that record producers and catalog items be made public on the Content Management System. Any visible = false setting that youve performed in the catalog or variable setup wont transfer well to the back-end formswhich is why the script is necessary. Ex: https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d. Hey Steve, It is possible, and this post will show you how it can be done. What if you need to change the label based on some criteria unique to that table (such as change type or incident priority)? Preview. Not the answer you're looking for? To create a new reference field mapping select 'Reference' from the New Mapping field drop down then enter the name of the source field that you want to map. (Service catalog fields are "variables", and they are different from normal table fields). I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. Only thing I can think of that might work is just to replace the label text with label text in bold tags. Unfortunately I dont know of a simple solution for that. Keep it up. Hi Albert, For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. You can also view the icons within. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Unchecked check box variables actually have a value of false. Typically, record producers are used to allow users to create incident or change request records. The client script is not working. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. Hi, I appreciate this is an old script now but it does still seem to work. Should work the same way on sc_task as long as you have the same scripts in place for that table. My record producer gathered information like how many sprints they wanted, what project the sprints would fall under, and when they wanted to start the sprints. eres a quick tip for a Monday. They are only empty from a visual standpoint. It performs a similar operation to populate the short_description field. Ive confirmed that its not the business rule. . Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2. The post Certified Diversity Recruiters appeared first on Crossfuze. Seems to be something with the setDisplay function. A record producer is a type of a catalogue item that allows users to create task-based records from the service catalogue.For example, you can create a change record or problem record using record producer. Automatically added by "Force population of record producer used" business rule. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. producerVars.addQuery(table_sys_id, current.sys_id); Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Is it possible to call the function and not change the text of the current label (I only want to change the color)? Hey, thats a good idea. A limit involving the quotient of two sums. g_scratchpad.emptyVars = emptyVars.join(,); If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. I need to underline my text as well. You could exclude all check box variables from the list by modifying the two queries in the code to account for variables with a value of false. I know your script works for others, so it must be something within my implementation of sc_task. It is not working for me.. The answer is client scripting. This works just as well: Ugh. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Does a barbarian benefit from the fast movement ability while wearing medium armor? Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. Other times you'll need to do a GlideRecord query to get it. function hideEmptyFields() { Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. Care to post your script here? I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. It is possible. What is the correct way to screw wall and ceiling drywalls? Sign-up to get the latest news and update information from ServiceNow Guru! When the user submits the incident I would like to grab the modified label and insert it in the incident description. // Store empty variables as string of commands What is your opinion? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. var v; The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. . Well done. g_form.setDisplay(variables., false); doesnt work anymore as referenced on this wiki article: http://wiki.servicenow.com/index.php?title=Client_Script_Access_to_Variable_Fields_on_Task_Records. Keep it up. Here is how you could set up the business rule. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Ill see if I can recreate the second problem Im having and submit one for that too. We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. So the message that is added in Firefox is like this- This was just what I was looking for, thanks for sharing. ServiceNow offers a handy little feature on forms that use choice lists. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. Example: var el = g_form.getControl ('short_description'); el.style.color = 'red'; el.style.fontWeight = 'bold'; Lets try it out! Please specify through example. Sign-up to get the latest news and update information from ServiceNow Guru! As explained above, the key to making this work is a display business rule. If youve done all of the above steps correctly, you should end up with a nicely-populated Record producer reference field on each generated record. Even the most proficient developers need reference material from time to time. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Incident Variables Report (Click to view), Incident Variables ReportVisible to: EveryoneType: ListTable: Question Answer [question_answer]Filter: Table Name is incident ANDValue is not EmptyGroup By: Table sys ID. Time arrow with "current position" evolving with overlay number. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule What if you have a label that you want to change based on the user viewing the record? If you walk through that reference, youll notice that sc_cat_item_option is empty. retrieve all variables - record producer or RITM - from the generated ticket January 24, 2019 below example, i did this in a custom portal page widget. If youre going to use this a lot I recommend setting up a global UI script with the following function. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Populate as many categories as you would like in here. 2015 Locate any record in any table, by . After we made some base categories lets make some matching subcategories. Because of the way this works, it will replace the link as well. In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. *2 .getDisplayValue()DOCSMRVS.getCellDisplayValue()DOCSVariable.getDisplayValue()DOCS.getDisplayValue()GlideRecord, Variable(Label)(DisplayValue), Variable(Label)(DisplayValue)Variable(Name)(Value)API, GlideRecord.getLabel().getName().getDisplayValue().getValue()MRVS.getName()undefined, MRVSDOCS, ReferenceList collectorAttachmentChoice, ITSaaS.IT.. . Labels are the pretty version of the data that drives behind it. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Below is a much more efficient way to do it using "getRefRecord()" method which returns us a GlideRecord object for that particular record referenced in our . Its a bit different for the asterisk indicators on Fuji and beyond. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Since Service Now locks everything down, it can be difficult to make this work. Color and styling is even more problematic in this case so its not included. Is there a single-word adjective for "having exceptionally strong moral principles"? Condition: current.script.indexOf ('Force population of record producer') == -1. Not a strange question at all. Is there any way in the same solution we can handle the check boxes and two column wide Container. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). The answer is client scripting. Most of the entries in the NAME column of the output from lsof +D /tmp do not begin with /tmp. This editor displays the values of questions specified in the record producer. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted. You did such an amazing job. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. however I believe the syntax maybe off.. can you help? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I have made a few adjustments to Marks UI Script to achieve the underlined text. If you need this to work for non-task tables, you can simply create a duplicate business rule there. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). below is the server code function What is the difference between UI policy and Data policy In ServiceNow? Label backgrounds vary, but you should be able to get it to work like this. This is a lot more helpful. Without going too much into how the catalog works, a catalog item or record producer refers to fields to be populated as variables. When the Category changes, the Sub Categories are populated as they should. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. Is there a reason that code wont work on a base task business rule? My method does everything within the record producer itself, but admins could break the code if they dont pay attention to what theyre doing. They are still appearing although the visibility has been set to false during the form-filling process. elmt.innerHTML = label + :; Additionally, when checking syntax on the CS, I received this warning: Those errors are a case of the syntax editor being a bit more aggressive than it has to be. Very helpful! 1. If youve got additional tables that dont extend task, just repeat the same step there as well. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. Configuration fields . Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Save my name, email, and website in this browser for the next time I comment. Identify which ServiceNow Record Producer was used to create a record, Exporting Service Catalog Items in One Step, Adding a Redirect and Info Message to a Record Producer, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! In the Variables tab or section, open the Please describe your issue I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Again a great solution. Nice work! Any advice? I have tried the script. Sorted by: 1. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . Then you just use producer.redirect to redirect to your new page, which contains the code to redirect outside of the inner frame. Youre right, its not needed at all. What kind of script object are you coding here? i.e. Thanks Harry. The business rule simply populates the record producer sys_id value into the record producer Script field every time the record producer is inserted or updated and then the standard record producer script/creation process takes over and writes the producer Sys ID to the field per normal operations. What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. This was super helpful for a form Im building. Sign-up to get the latest news and update information from ServiceNow Guru! Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. Would you say this solution is still needed with the changes to UI Policies in Calgary? You might check your browser error console to see if theres anything there that would point you in the right direction. Ive just figured it out with some hints from your other post. How to get the children of the $(this) selector? I have created a Catalog Item along with a simple workflow to approve the request and then call a script that will fetch the form's field values and further call a REST API. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. We applied the Hotfixes on QA to 04_25_2012_1204 last week and ever since we applied the patch I can no longer run the BR It hangs all browsers and says due to long running script that the page wont load. #ServiceNow. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); Hello Mark, You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. getControl('caller_id'); toggleHelp ( myVar. Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. If you preorder a special airline meal (e.g. Check out the prototype API for more details. It is not working in Service Portal. A record producer asks the user a series of questions that can be used to generate many records at a time. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between.
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