bt openreach engineer working hoursbt openreach engineer working hours

Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Read about our approach to external linking. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. We also use third-party cookies that help us analyze and understand how you use this website. I could not recommend working for BT Openreach at all. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Openreach is the UK's digital network business. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Well let you know if this happens. Register (or login) on our website and you will not see this ad. 30-03-2021 A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Thousands of members of Communication Workers Union will take action for 24 hours. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. This cookie is set by GDPR Cookie Consent plugin. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. The live chat person wasn't at all helpful and actually closed the chat without resolution. CER / Field Insights - North England. We publish our charges in our terms and conditions charges schedule. Engineers from Openreach managed to cut our telephone line while they were working on our road. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Contact BT for help and support with your BT broadband, TV, home phone or mobile. They'll aim to do this within 5 working days of you placing your order. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . There's more to Openreach than meets the eye. - Providing support for Service and Commercial inventory. The cookie is used to store the user consent for the cookies in the category "Analytics". Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. This could be when: We only charge for repair work on a small number of fault reports. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. these comments are my own and in no way represent any company that i may or may not be linked too. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! 30-03-2021 sector, For global If installing your FTTP needs Excess Construction Charges, well let you know before starting work. Ask questions and share tips with other people 24 hours a day. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Their service has stopped working and it is not fully fixed after two full working days. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! All depends when your manager wants you I guess. If you aren't available, someone over 18 will need to be around. I'm wondering will there be engineers working on a saturday? I interviewed at Openreach (London, England) in Sep 2020. on Well arrange a convenient appointment when both you and the engineer are available. Announcements, Guides & Community Updates. on What tips or advice would you give to others applying to BT? When you report a fault, we try and assess whether therell be a charge or not. When you contacted BT, it said it had not booked that engineer and did not know about the work. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. . Instal a new Telephone Extension Socket When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. This is simply not true. We don't ask for any formal qualifications. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Then just follow our step-by-step guide to install your broadband yourself. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. However, you may visit "Cookie Settings" to provide a controlled consent. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Was the First Engineer who the complaint was about actually a Qube Engineer? Damage caused during a break in to your premises. business and public sector, Media Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 10 reasons to work for BT Openreach. [ link to this post] I have a line fault that needs to be fixed. Youll be sent a new hub, so keep it somewhere handy. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. I know this because I have 26 years of experience tracing all kinds of faults. BT argued that you still received a partial service. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. If you arent available, someone over 18 will need to be around. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Darlington, United Kingdom. Job Responsibilities: Undertake poling when required Work on This cookie is set by GDPR Cookie Consent plugin. "Where talent is a dwarf, self-esteem is a giant. Those striking are largely Openreach engineers and call centre workers. This is a very common mistake made worse by the press. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. So we have a line that works upstairs but he has broken the one we want downstairs. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. If you cant change your appointment, chat online or call us and we'll do it for you. Well send you a text with your engineers name and mobile number. 1. 8.40 for each calendar day that the service is not repaired. If a charge is likely, well let you know. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. These cookies track visitors across websites and collect information to provide customized ads. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Openreach, which controls most of the UK's. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Noisy faults often dont show up on a line test result. Theyll aim to do this within 5 working days of you placing your order. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Anna Tims is away. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. They will discuss this with you before starting any work. We had to say we were from Openreach, working on behalf of their Service Provider . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Technical support. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. I think Openreach work 7 days a week, and on bank holidays. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). You can view these money saving ideas by clicking HERE. Apprenticeships. Openreach did not have anything to add to the BT statement. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. BT Openreach SFI2 Engineer Visits. @XRaySpeX . First, Openreach will send an engineer to assess how much work is needed. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. If you already have an ONT, its very quick to get connected. on Damage to equipment within your premises caused by lightning or power surges. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Skype involved a presentation, then a capability and suitability assessment. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Orders and upgrades. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. To change your appointment: You can also easily change engineer appointments using the BT Business app. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Theres no charge for most engineer visits. If you currently work for the BT Group please apply directly through the Internal jobs board. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. I'm wondering will there be engineers working on a saturday? Call us on0800 800 150to discuss your installation. Need to change your appointment? When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. The re-branding exercise actually started, in a very low-key way, a few short . But opting out of some of these cookies may affect your browsing experience. Your just as rude! If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Civil's don't have to give the hrs travel time as you have to start at a yard. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Your working hours Our engineers work 37.5 hours a week. This cookie is set by GDPR Cookie Consent plugin. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. This has been a nice experience and I wish the best to Arran in finding work.. The ISP said it can take up to 72 hours. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. So, here's where it all started working as a Phone Engineer. We need our broadband but have been told that it could take days to fix. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. But you will have heard of BT, BT Broadband and BT Infinity . 2. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Members of the Communication Workers Union (CWU), including call centre. business and public sector, For business and public It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. My Background as a Phone Engineer in Southend. Clear a path to the main telephone socket, if you have one. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Mar 2018 - Present5 years 1 month. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. If you need help email your.problems@observer.co.uk. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Super helpful and knowledgeableman. First, Openreach will send an engineer to assess how much work is needed. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Contact from abroad. Accept cookies to experience the full functionality of this page. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Just click on. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. (adsbygoogle = window.adsbygoogle || []).push({}); Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? 01-04-2021 13h08. Contact BT. You were left wondering if this was just a temporary fix. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. 10. Log into order tracker using your BT ID or order reference and postcode. They showed their strength but on Monday they will show their generosity. I have sent a pm with my information and description of the situation. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Very rarely. We have a range of ways to get in touch for new and existing customers. Response was given fairly soon after initial slection. Thank You). Asked 22 May 2022 BT Openreach What a great place to work! Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Suggest you contact openreach as this is BT Retail /Consumer forum. A specific time cannot be given and access must be available for the entire slot. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. You'll find up-to-date details of all charges and pricing information in BT Price List. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Missed appointments. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Replying to . Send us your details and we'll be in touch as soon as we can. 0 Ratings Ibz The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Within 10 working days, Openreach will have completed their survey. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. I also get time for classroom learning which hopefully . Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. I have a line fault that needs to be fixed. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. If the engineer is already working on the fault, then you won't be able to change the appointment. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Work Experience. BT won't send no one out because @SkyHelpTeam are my provider. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. After a . BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Ex open reach engineer here, up until 5ish years ago. The difference between the engineers was night and day. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. This field is for validation purposes and should be left unchanged. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. The installation takes around three hours and the Openreach engineer will need access to your property. The phone stopped working, and our broadband was down for about three hours but then came. Compiled by Patrick Collinson. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Micky37 Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. How to report a BT line fault or broadband fault. What's the least amount of exercise we can get away with? An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. The union was . Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? More strikes are planned in the coming weeks in the rail dispute. Interview. Monday 9th June 2014. Installation day: What to expect Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. They will try and get you . Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Well let you know how quickly you could be up and running when you order fibre broadband. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The fault is due to damage caused by someone at the customer's premises. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Openreach will then be in touch to arrange when they can complete the work at your premises. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. If the work is complex, Openreach will take longer to do all the external work. I saw one at a cabinet last Sunday afternoon. Moving home . Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". For By clicking Accept All, you consent to the use of ALL the cookies.
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