clipper card balance refund

about the future of clipper (external link). If you purchased your Clipper card from a retail location, confirm that the provider activated the card. 0 0 10.1455 10.364 re Key Clipper information translated to Spanish. EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p I no longer need to use Clipper. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. Less than a cup of coffee. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Here's what you need to know. Each Smart Pass user only gets one replacement per calendar year. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. 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If youre not paying with Clipper, please see an attendant for information about ticket purchase. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. It's just $3. You can add value, see what's on your card, and see recent transactions. Need to Order a Clippercard? Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. EMC The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. Should I stay at a hotel near the airport? I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. H*2T0T3415Rf& Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Only registered Clipper cards, are available for refunds. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream But the other way is get you $$ back is to understand why they charged $3 in the first place. However, money added since then does not show on the account, as weve not used the cards. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Clipper saves money. How can I manage the account on their behalf? In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. Phone. Its also required if you want to set up automatic reloading. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Use the app to manage your cards. Visit our VTA Smart Pass page for more information. Your session is about to expire due to inactivity. Your refund request will typically be . Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. The VTA Smart Passallows unlimited travel on VTA buses and light rail. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. EMC affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. H237402VH2P0P04341Qf& f If you are still having trouble with your Go Pass, please contact us at. There is a $5 fee for this service. 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g Note that only cash value can be directly transferred. For more information, please refer to our pre-tax payroll deduction web page. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Skip top navigation. How can I manage the account on their behalf? Metropolitan Transportation Commission . Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. There is a $5 fee for this service. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? /Tx BMC endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream The old website used to show added values, ready to be activated, but no longer does. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Your session is about to expire due to inactivity. Refunds are subject to the fees in Section 10. 0 0 10.146 10.364 re Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Its also required if you want to set up automatic reloading. BART will also refund full unused paratransit ticket books. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. If your card is registered, contact us so we can block your card from further use. f For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. All rights reserved. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. /Tx BMC H*2T0T3415Rf& Left and right arrows move across top level links and expand / close menus in sub levels. If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. The refundmay take 4-6 weeks to process. Ticket Refunds. That will show you the cost of each trip. endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Visit the Go Pass eligibility page for more information. Phone. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Does this mean my card is worthless and I might as well toss it? Stanford University. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream At your request, we can mail you a new card with your balance restored, typically within 2 business days. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). A Station Agent canhelp process a ticket refund request. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. How can I cancel my card and get a refund? My spouse, relative, or close friend needs help managing their registered Clipper card. Learn more about our privacy policy. /Tx BMC (For example in NYC one can buy MetroCard at the airport without a fee.) Clipper is a regional transit card that can be used on all transit in the Bay Area. 0 0 10.146 10.364 re If this happens at any time, please call Clipper at 877.878.8883 for a refund. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Please contact Clipper Customer Service at 877.878.8883 to request a . A: No. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Someone else may be able to use it. E\\y\F@B.THH!*o* Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. H*2T0T3415Rf& Can I have more than one card in my Clipper account? Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. EMC It is available for free to eligible university, and hospital employees. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Treasury will mail you a check. HD 0UR K(EP%xg:#6(=VU-zTqwn?p $16.99 10% off. They are. 0 0 10.1455 10.364 re If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. No service to Chase Center atthis time,stay tuned for updates. Key Clipper information translated to Chinese. If your card is registered, contact us so we can block your card from further use. o American Express We recommend that you do. Other readers wrote of similar fears and refund frustrations. Enter and space open menus and escape closes them as well. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. But alas, no longer on bART as they now wont let you exit like they used to. (Some limitations may apply.) To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. f Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. BART will refundpaper ticketswith a remaining value greater than $1.00. Learn more about our privacy policy. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. The Go and Smart Passesare non-transferable. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Can I have more than one card in my Clipper account? The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream How can I cancel my card and get a refund? People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. H*2T0T3415Rf& /Tx BMC Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Is there a way to purchase the card without paying the fee? H*2T0T341f& -=9&_j?N3?vjUaFXpJ| What can I do with an online Clipper account? You can have multiple adult cards associated with a single account. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. If you have a question, please call (510) 464-6841. Clipper's on your phone! Opens in new window. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream Mail the ticket(s)toBART's Treasury Department. /Tx BMC Key Clipper information translated to Chinese. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Station Agents can also provide pre-addressed envelopes to Treasury. EMC If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. As others have said, you can get it on the Clipper phone app for free. Otherwise, you will be logged out automatically. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. EMC BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Tab will move on to the next part of the site rather than go through menu items. My spouse, relative, or close friend needs help managing their registered Clipper card. I only pray theyre still there. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. No service to Chase Center atthis time,stay tuned for updates. For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 224 0 obj <>stream EMC The program enables employees to purchase up to $260 per month in transit expenses with before-tax dollars. more. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream But nobody did. f Yes, you can manage your account using the Clipper app and in your mobile wallet. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g EMC Pay With Include the card number in your description. Get Morning Report and other email newsletters. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Add only that total amount to your card. Fares are for one-way travel. One beep means you have tagged on, and two beeps mean you have tagged off. 0 0 10.146 10.364 re /Tx BMC endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream And my Oyster card. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? EMC If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Discount Cards For youth, seniors, people with disabilities and low-income adults. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. And Orca card. Directions to Zide needed from Union Square. E\\y\F@B.THH!*o* To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. For details about how to apply for a refund, download theClipper Cancellation Form. I dont think you can get back the basic Suica fee either. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Orders will not load if your Clipper card balance is negative. 0 0 10.1455 10.364 re The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. How can I check my card balance or how much I was charged for a trip? What do you recommend for getting this resolved? For defective cards, no fees will be charged. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T341f& You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Tickets submitted for refund must have been purchased by cash or debit card. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Yes, you can manage your account using the Clipper app and in your mobile wallet. Clipper is the all-in-one transit card for the Bay Area. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Many of the cards have about $50 on them, but a couple have about $200. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. /Tx BMC BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. EMC for more info). EMC Up and Down arrows will open main level menus and toggle through sub tier links. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Key Clipper information translated to Spanish. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. All rights reserved. There is no replacement fee for lost or stolen Go Passes. Due to observed delivery issues this is a less secure option. For details about how to apply for a refund, download theClipper Cancellation Form. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Clipper Refunds: Only registered Clipper cards, are available for refunds. If your card is registered, contact us so we can block your card from further use. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment.

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