The Web Services API stores and returns all time data in Coordinated Universal Time (UTC). Saves and closes the note or time entry and opens the Forward/Modify Ticket(s) page. This entity is only used by multi-currency databases. This entity contains attachments for the Projects entity. Want to talk about it? Do not confuse it with Currency local term selection, which is not available when using Multi-currency. This entity describes list items added to a check list on an Autotask ticket or task. The allowed actions are specific to the object. The Add New Attachments section is always collapsed. The returned body will be super useful going forward if you can get it though! Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. UPDATE: I have published an updated version of this article based on our new PowerShell module for Autotask. This entity describes an Autotask Service added to a Recurring Service contract. I am using CyberDrain PowerShell module but I am clearly missing something. /*]]>*/Want to tell us more? A Contact is an individual associated with a Company. Also create Note/Attachment(s) on # incident(s). The Autotask REST API presents selected Autotask resources as programming objects that allow the client to perform actions on them. This entity's purpose is to describe a line item associated with an Expense Report entity. resource and child collection access URLs, Resource and child collection access URLs, Finding resource and child access URLs of REST API entities, Allow impersonation of resources with this security level, ArticleConfigurationItemCategoryAssociations, WebhookExcludedResources (REST), ConfigurationItemBillingProductAssociations, Using Swagger UIto explore REST API requests, Need troubleshooting help? You'll need to ensure that you configure the security level of the impersonated resource to allow impersonation. What sort of strategies would a medieval military use against a fantasy giant? The API-only user's security level must allow impersonation on the entity type. The function of this entity is to describe the approval status of a project, ticket, or contract purchase cost created in Autotask. This entity contains notes for documents in Autotask. /*]]>*/Want to tell us more? Refer to the About entity fields section of this article for more information. On entities like ticket, task, note, and to-do, the Description field is a core part of the data record. Here is the code I tried (after authenticating). window.open(uri);
Some entities support file attachments. This resource describes key business details for the Autotask Company 0, the Autotask user's company account. and not visible to the API user when inspecting the Extension Callout on edit and when creating a new Extension Callout. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. function SendLinkByMail(href) {
To learn more, refer to The Rich Text editor. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. This entity's purpose is to describe a note associated with an Autotask Contract. When you enable the Organizational Structure feature in Autotask, this object describes an Autotask Resource association with an organizational structure pairing of OrganizationalLevel1 and OrganizationalLevel2 (OrganizationalLevelAssociation entity). The name of the user who is filling the role is added to the role name. If a value is not provided for ChangeApprovalType: For the ContactID field, Contact.AccountID must = Ticket.AccountID or the ParentAccountID of Ticket.AccountID. The selected recipients are added to the To: field; CC: and BCC: fields are not populated. A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. window.open(uri);
If more than one person is added, +# is added to the first name. Adding or changing a value for a recipient via the Quick Ticket Edits section will cause the names next to that check box to be added or changed accordingly. If setting equals 'Always', the API will always require the QueueID value. Provide feedback for the Documentation team. /*WebhookUdfFields (RESTAPI). To learn more, refer to The Rich Text editor. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Thanks for your feedback. The Note Type field defaults to Task Summary. This entity represents ticket and article tags in Autotask. This field is not filterable for tickets in the API. , This field is editable for tickets whose ticket category is 'RMA.'. Create a Ticket in Autotask using Powershell 27 Aug 2015. Click on Service Desk/Ticket Categories. Wherever it is available, it tracks essential information about the record. Have an idea for a new feature? var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href;
Quote Items define a line item added to an Autotask Quote. This entity describes the pricing and costing tiers for a specific billing product on the Product table. If TicketType = ChangeRequest, ProblemTicketID cannot have a value. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? They are saved as replies to the note or time entry they are added to. function SendLinkByMail(href) {
How do I connect these two faces together? These are referred to as Reference fields. Can airtags be tracked from an iMac desktop, with no iPhone? This entity's purpose is to describe a Resource - Role - Queue relationship. The following table describes the standard Autotask field objects for this entity. window.open(uri);
This entity contains notes for Knowledgebase articles in Autotask. Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. A ticket can have additional assets even if there is no primary asset. If setting equals 'RequiredWhenPrimaryResourceIdBlank', then the API will produce an error when both the QueueID and ResourceID fields are empty. This entity describes an Autotask project Phase. The properties represent data fields. To open the page, use the path (s) in the Security and navigation section above.
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