They are just taking the thousands of dollars we gave them from us and we are getting nothing in return. TPG values it at $1,600. If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. Heres what you need to know. I purchased two of each of the following through ACH: Find the right card for you. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. An apology is not good enough. Vikings inability to resolve an issue with their on line booking.
Viking European River Cruises - 6 Key Must-Knows Before You Go This post contains references to products from one or more of our advertisers. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Disappointed with Viking Cruises cancellation policy. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu.
Cruise lines scrap Russian, Ukrainian ports from 2022 itineraries Viking River Cruises has left an official reply on this complaint.
Viking Cruises cancels 2022 Kiev and Black Sea sailings It was too windy and not safe so decided not to try to use their tender. Expires March 31, 2023. He will call us immediately - he said. If you are booked on a river cruise for later this year, do not make any snap decisions. NEW! Cailey Rizzo. We opted for the voucher. This requirement was enacted after we booked this trip . However, the same problems do not affect river cruise ships. At the time we did we also asked that trip insurance be added. Not every river cruise line takes the same stance. Risk-Free Guarantee: How it Works Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. We have taken note of your feedback.
Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Instead, in the most extreme cases, AmaWaterways will create a new itinerary. Sometimes it's worth a large investment to reap the benefits of a great credit card. Guests and travel advisors with affected departures have been notified. I had insurance and filed a claim. BBB Business Profiles may not be reproduced for sales or promotional purposes. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . Booked a trip just before covid hit which had to be canceled for obvious reasons. What does Viking do Nothing. Thank you. I booked the flight through Viking to a Christmas market river cruise. The only problem was it WAS VERY NOISY, couldnt get a full night sleep due the engine and the bed shaking.We will go back to the other suites.The staff was great! Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). took the call and told us that schedule wouldn't be available most likely till January 2023. Refund on premium air payments that we did not receive in premiumservice. Booking XXXXXXX. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Norse Atlantic Airways to Launch NY-Rome Flights. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. We have had to cancel our river cruise because of their ludicrous covid policy. . Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Its not an American company so they feel like they can treat Americans any way they want. Sandi. Feb 1, 2023. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). Confirmation attached. This site does not include all credit card companies or all available credit card offers. In 2020 we were contacted via email and told that this cruise was also cancelled and we could book another cruise and receive a 125% credit toward a future cruise with a risk free guarantee and it said we could change our plans up to 24 hours before departure. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Because of COVID, we had to cancel the cruise, and received a voucher from Viking. Some years, low water levels caused disruptions as early as June and some years as late as October. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling.
Floriade River Cruise Guide 2022 | Cruise Critic River flows are never static and are subject to fluctuations that are unpredictable. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. Trip value now ********** On 12 November 2020 we booked another cruise and added an additional ******** to bring our out of pocket total to ********** All transactions took place before before the rollout of a "vaccine", vaccine cards, a Presidential and CDC mandates. Part refund, at least 25%. We were told that since we used vouchers we were not eligible for a refund per policy. More details in attachment. We missed 2 ports of call and 1/3 of our sites to see the auroras. Planning a cruise? We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. This was told to me by two separate employees. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. The typical characteristics of river boats regardless of cruise line are about the same. Expected weather conditions during the cruise. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. Holland America Cruise Line | Travel Requirements & Safety Protocols. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. Information provided by various external sources. At best, youll do a ship swap mid-cruise, a slight inconvenience that will allow you to follow your planned itinerary. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. The trip was for September 2020 but was cancelled due to the pandemic. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Related: Booking your first river cruise? 2023 Trustpilot, Inc. All rights reserved. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. Sheila Davies is a retired gas industry professional based in Northumberland, England. We will never try Viking again! Having trip insurance may pay you in full depending on your coverage.
Only in very rare circumstances are the sailings canceled outright. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. 2. It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. I was aware that cruise lines' cash flow issues and accepted the voucher. Our points-obsessed staff uses a plethora of credit cards on a daily basis. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. My bag is still missing and I will request (!) The Rhine River in general is not that deep. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. That's our policy. Anybody got any idea what do I do? We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Learn to how to find the cheapest awards. Schreiners advice is simple: Just go. Just return on our river cruise . Why all other passages under the same situation had no such problem were not explained by Viking. They refuse. They offered us a voucher for 125% or a cash refund. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Jan. 17, 2022. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Viking Chief Health Officer Dr. Raquel . Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . "But this is not a problem at all" - he said, because all we need is to make a booking for any date, just as a placeholder. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Viking Polaris Current cruise: 13 days, one-way from Buenos Aires to Valparaiso-Santiago Viking Expeditions Tracker Itineraries Deck plans Accidents Viking Neptune Current cruise: 137 days, one-way from Fort Lauderdale to London-Tilbury Viking Ocean Tracker Itineraries Deck plans Viking Mars Current cruise: 14 days, one-way from Sydney to Auckland I complained initially that I was not given a direct flight. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Because these problem spots are well known, river cruise lines can find ways to mitigate the issues with savvy itinerary planning. This content has not been approved or otherwise endorsed by any of these entities. We use dedicated people and clever technology to safeguard our platform. In June, there were places along the Po that completely dried up. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. We said yes. Not enough for the money hungry cruise line. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. After contacting viking to inform the situation, Viking booked another flight for us. The key dimensions of the Avalon Vista are: River boats are built in such a way that for bridge clearance, the mast, pilot house, and sun shades can be lowered. By Alyssa Lukpat and Ceylan Yeginsu.
A Vaccinated Passenger Tested Positive for COVID-19 on My Icelandic My experience with Viking River Cruises is that if they cancel, they will either refund your money or .
Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore.
These levels can swing widely both up and down. Pharaohs & Pyramids. Water levels are unpredictable and can vary day by day, depending on what the weather brings. The ship can welcome up to 386 passengers, and. Also lost out on the cruise vouchers. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. I checked with many countries and all their restrictions have been dropped. It will take a lot for us to travel with you again. Royal Caribbean International | Travel Requirements & Safety Protocols. To go on the cruise people do not have to supply a negative covid test so you still go on the cruise in theory even if you have covid. That' our policy,.
Viking Cruises cancels 2022 Black Sea and Kiev (Ukraine) sailings The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . They offered us a 150 dollar non refundable credit to be used onboard.
Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine Many passengers were distressed by the lack of fresh water. But it is for us. The whole experience was a disaster.
Viking Mississippi cancels some cruise passengers four days ahead of All other passages from ******* for the same Antarctica cruise with Viking Octantis got their boarding passes with no problem. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When we arrived ************* to get our boarding pass, we were told that viking booked our tickets but did not pay for the tickets. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. 23. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Why? Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Special fares plus Free airfare valid on select 2023 departures of Eastern Seaboard Explorer and Canada & New England Scenic Shores. Poulsbo, Washington. 1. "The safety and security of our guests and crew is always our top priority," a Viking representative told Travel Market Report. Story Update (September 5, 2022) Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years.
Viking Announces Return of European River Cruises in July - Travel The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . we went to our connecting American Airlines flight with our Boarding Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. BBB is here to help. We booked the *********** cruise with Viking prior to COVID *****************. Travel Codex is owned by Travel Codex, LLC. This also had the water turned off and was unable to flush. This insurance company is worthless and doesn't live up to the stated reimbursements as advertised in its' brochure. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. (I doubt theyll get that right). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. She really needs this positive experience to look forward to. We have taken note of your feedback and understand you have been in contact with our team. About 20 poeple's bag on the flight didn't make it. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus I purchased a cruise for my wife and myself then Covid hit. She is scheduled to start ************ this week. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. What? Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. AMA Waterways | Travel Requirements & Safety Protocols. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Enrollment required. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. How could we?? Find out how we combat fake reviews. By. Not a problem for him at all. Four excursions that I wanted are already sold out. Not impressed and wi never book another trip with this company. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We paid 529+40 USD purchasing fees each for the tickets. Our trip was canceled and a voucher was issued. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. You will be cruising, you will be enjoying," he said. Norwegian Cruise Line | Travel Requirements & Safety Protocols. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Cruises beginning in 2009, this is not the first error and being loyal It is February 1st today and I went online to book excursions for a trip almost 3 months from now. For every day that is altered, AmaWaterways guests will get 50% of the daily rate they paid as a future cruise credit. Very disappointing. Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests.
Will the drought in Europe affect your river cruise vacation? Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. . I have contacted Watcdog BBC who are interested. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Viking Cruises. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. The draft is the amount of vessel that is below the water line. This was not the case. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. A place on the excursion I tried to book. Check here before booking an award fare. Guests and travel agents on impacted departures are in the process of being notified. Viking has lost four loyal customers with 10 past cruises between us.
My Trip - Updates on Current Sailings - Viking Cruises Viking is probably the most unsympathetic/unprofessional company I have ever experienced.
Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. "We will not cancel any cruises," said Shreiner. We will not be booking with Viking again. How is this hard? Jan 26, 2023 01:33pm. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. This made it impossible to catch the next flight from ***** to buenos Aries. Originally booked in 2020, paid in full. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Submit a complaint and get your issue resolved. Their ad is wonderful but after all is said and done it is all crap. It goes against our guidelines to offer incentives for reviews. The 766-mile Rhine is one of Europe's most important trade routes, with container ships plying their way around its looping bends. Viking Neptune is a new ship that will join the fleet in 2022. A *** incentive ********** was offered and accepted by us to use toward future booking. That is all it took, I was hooked.
Cruise Line Travel Requirements - Cruises.com 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved.
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