They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. There is no one I can speak to. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Please don't hesitate to contact us, if you have any queries. 100% of travellers recommend this experience. Now looking forward to our up coming adventure. The easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. WSF is the largest operating public ferry system in the US! First time I used it I assumed that all the cabins were booked. To get to other parts of Desaru, you can easily book a Grab. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Booking was quick and easy! My original booking included the ability to change my booking. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. Thank you for booking with Direct Ferries. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. If you are outside of Athens (e.g. WebWill I get a refund if I cancel my booking? The money being shown on day 5 as having been taken by FerriesDirect. Losing hope though Dont bother! Less than 24-hours or failure to show for travel. There was nothing from you at all. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Maybe down to mobile network delays but thought I should let you know. Please send any questions or comments to: help@poferries.com For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. For account users: To log into your account click the sign in link at the top of. Diabolical way to treat disabled, limited income people , or even anyone!! I had the same problem with P&O and vouchers. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. These hydro boost systems are even smaller than the 12' boosters in use currently. I have already picked up my ferry tickets. WebNeeded to change tickets. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. I was referring to the company changing their cancellation terms retrospectively. UNITED KINGDOM. If you do prefer to contact us in writing, our postal adress is: WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Using their online form I contacted customer services, not once but half a dozen times, I received no response. No refund will be given. WebMessages 12. We did so with Britanny Ferries. Here are 8 tips for writing great reviews. Kind regards, Maya from Direct Ferries. There was a mistake on your site, and you cannot admit it. If you make a mistake when booking online, you can cancel your booking at no cost Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. Due to data protection laws were not able to process cancellation requests by email. Compare prices, times and shipping companies for your ferry using our price search. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Not using e-file? I will rather swim than use the useless company again. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. How long does it take for the refund to appear in my bank account? I could find no way to contact other than amendment. What restaurants are near Direct Ferries? Reviewed 18 September 2020 via mobile. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. WebA horrible experience. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Please don't hesitate to contact us, if you have any queries. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Learn when you may be eligible for a refund and how to request reimbursement. manufactured with at least 1/8 of an inch tread. They never respond to mails and have no phone number. Thank you for booking with Direct Ferries. Googled other phone numbers - all disconnected. !Their phone number is turned off for incoming calls!!!WHY????!! Please don't hesitate to contact us, if you have any queries. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Dear Stewart, Thank you for contacting us. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. 2023 Trustpilot, Inc. All rights reserved. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. Please note: prices rise as space becomes less available. Please don't hesitate to contact us, if you have any queries. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. But, although they sent a confirmation, they make it clear that it's not a ticket. Customers can amend bookings free of charge up to check-in closing. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. Please do not hesitate to send us a message or give us a call. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries It is also important to mention that open tickets are usually non-refundable in case of cancellation. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Some of the add-ons on this site are powered by. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. Revenue impacts the experiences featured on this page. You should thus make sure that all details are written correctly. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. This company is totally unreliable and impossible to contact. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. If I enter a wrong license plate number, is correction required? Way better to just buy the tickets directly from the ferry companies themselves! Less than 24-hours or failure to show for travel. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. My experience of using Direct Ferries was a good job, very well done. Please note that online requests for ticket changes can only be processed during business hours. I made reservations. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Scammed our group of 12- Disgusting company. Please note that the applicable cancellation policy depends on when we receive the tickets. Direct ferries is refusing a refund even though we are in lock-down. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. There is no contact number on the website to ring. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Washington State Ferries. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). So cross. Would recommend at all cost, better buy is straight from actual company. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. We are very sorry about the issue. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. This is the version of our website addressed to speakers of English in United Kingdom. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. It's a workaround but WAY cheaper than cabs. You have been added to the directferries.co.uk mailing list. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Appalling customer service. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. The website is also easy to use. Dear customer, Many thanks for your review! Thousands of top-named brands Direct Ferries - More I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. They dont reply to your emails or help you! I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Tried to contact by telephone- dont take incoming calls. All went well hope its the same when we arrive in Barcelona. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. 2901 Third Ave., Suite 500. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Location is not clear? Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Heres to fair winds on our crossing! 2-3 Three Rivers Business Centre, Felixstowe Road. We can see that your complaint has been already handled and declined as there was no error from our side. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Please note: prices rise as space becomes less available. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Really poor service - i would have nothing to do with this company. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Thank you. Rent-to-own and financing options allow you to get the trailer you need within your budget. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. I will never book with this company again and I advise others to steer clear. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. We use dedicated people and clever technology to safeguard our platform. All in all a terrible experience. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. They send Google link with location but doesn't work on my phone or computer. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Point blank refused and they sent a refund without any messages to inform me. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. You will save yourself money and hassle by booking direct. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. This is my first negative review for a company. What terms and conditions apply on my ferry ticket? That is even worst handle from your company. Please send any questions or comments to: help@poferries.com or submit an enquiry. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Find out how we combat fake reviews. pack jumper cables, ice scraper, warm clothing, snacks and water. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. Have a browse through our website and use our simple ferry booking Refund requests must be submitted prior to the product expiration date. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Each ferry company has its own cancellation policy. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. How older, less computer savvy, or with no smart phone can work this out is a true mystery. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. They said it would take 48 hours to confirm. Date of experience: March 2022. The travel agent will stamp and cancel your tickets. What are the refund/exchange policies in light of the current situation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Tried to call DF with a number provided by Stena - phone disconnected. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. We are very sorry that you are not happy with our service. No way of calling them. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Go direct to the ferry operator. We remain at your disposal. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Dont understand that. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Thank you for booking with Direct Ferries. If you make an amendment request through My Account the amendment fee is only 10/10. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Subscribe to customized emails to help you know before you go. This website uses cookies to help us process your bookings as well as customise and improve your experience. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. We are committed to guaranteeing our customers privacy. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Estimated growth return on investment of at least 8%. I recently booked the St Malo to Poole ferry with Direct Ferries. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. If youre booking a ferry with Brittany Ferries go direct! 91% of travellers recommend this experience. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. more. I am writing to seek your support and look at this matter with sensitivity and compassion. The booking process was smooth and simple to follow. Well done Direct Ferries. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. Modern excavations have raised the possibility that the name CT17 9TJ Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked.
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