How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? This website and Patient Portal contain links to websites operated by other parties. Follow the prompts and schedule your appointment. The Patient Portal is an online service that provides patients secure access to their health information. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Ask us how to do this. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. trouble logging in, password assistance, access to family members information etc.) See how we serve Hospitals and Health Systems, See how we support Member-centric Organizations, See how we support Ancillary Service Organizations. We may also share your information when needed to lessen a serious and imminent threat to health or safety. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. Please. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. All other Portal support requests (e.g. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. athenahealth is your provider's trusted billing partner for secure online payment. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Save time and boost clinical efficiency with our fully integrated, hands-free products. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. You can ask us to correct health information about you that you think is incorrect or incomplete. through the athenaPatient app? Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. This will bring up a list of all the test results you have received. Why doesn't anything happen when I click on a medical form? We have to meet many conditions in the law before we can share your information for these purposes. trouble logging in, password assistance, access to family members information etc.) It is your responsibility to monitor these messages. trouble logging in, password assistance, access to family members information etc.) This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. Click the desired message in your inbox to read the message. For Android devices: athenaPatient requires OS versions 10.x or above. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. We must follow the duties and privacy practices described in this notice and give you a copy of it. Your provider's office will make every effort to respond to your messages within a timely manner. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. You will be notified if your Patient Portal service is discontinued. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. It is your responsibility to login to your Patient Portal account and read the messages promptly. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Click the desired message in your inbox to read the message. *Please note that this feature will not be available until after December 2022*. that you are authorized to address the patient's billing matters. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Example: A doctor treating you for an injury asks another doctor about your overall health condition. The Portal does not respond to web browsers' Do Not Track signals. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. Seamlessly manage populations of any size across multiple EHRs. All communications between you and your provider's office are carried over a secure, encrypted connection. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. For example, a parent would have access to their childrens health data. We will not use or share your information other than as described here unless you tell us we can in writing. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. We are required by law to maintain the privacy and security of your protected health information. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. How do I edit how my contact preferences for different types of notifications? We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. To do so: Adobe Acrobat is required to view and print forms on the portal. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Ive logged into athenaPatient, but it says my provider isnt supported yet. We can use and share your health information to run our practice, improve your care, and contact you when necessary. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. When an appointment is available for check in, you will see a button next to it labeled. You'll need to login to athenaNet to connect. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar.
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