and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. When this store opened we would frequent from time to time. Here I am 3 months later and issue still not resolved. Company doesn't provideor hidescustomer service phone number. We want you to love your new piece as much as we do. the perfect rug and dining chairs as floor samples. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. So we decided to check out Arhaus at UTC in La Jolla. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. They said I would have to contact Arhaus to get the issues solved. Arhaus Furniture collections are for the entire home. Learn more about purchasing Worry-Free Protection Plans. So the took them back and reordered the two chairs. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. I love this store! I have spoken to numerous managers, concierge managers and etc and so far nothing. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. She has a flare and creative abilities which we appreciated. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. Is Arhaus an environmentally conscious company? The store is a joy for us to shop in and I don't particularly like furniture shopping. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. If I could give them zero star for customer service and follow up I would do it. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. They were delivered yesterday, and three out of the six had scratch marks on the legs. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. I love elegant and sophisticated design Arhaus offers. The sales manager, Linda treated me like I was the one at fault. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. How can I check on the status of my order? The cons: Some shoppers mentioned issues with shipping. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 DUTIES AND RESPONSIBILITIES After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. The covers are easy to use and help me make this furniture last forever. What if my items do not fit upon delivery? Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Yes, all pricing is consistent in stores, in the catalog, and online. Overall I am I giving this a 4 star because of Tricia. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Read complete details for Arhaus Archarge Credit Card Accounts. I, too, have shopped there and was completely ignored by their staff. I decided to return the blankets and Arhaus sent me a shipping label. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. She took us to the second floor and when I got off the elevator I saw it immediately. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Very poor customer service. The bedroom set has arrived and we couldn't be happier! Zero customer service. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. She has a flare and creative abilities which we appreciated. Everyone there is incredibly helpful and great to work with too. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Simply amazing. The delivery man actually realized it was there. Delete We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. So i called Daniel and told him about this and he said he will call me back. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Once you've made your decision, send back the rug swatches within 14 days for a full refund. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Worked with the design team to match new items from our previous purchases with another Arhaus store. We bought large amounts of furniture from Arhous. These are the most beautiful outdoor chairs not to mention incredibly comfortable! When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. They promised a discount. How do I request a catalog or sign up for email or remove my name from your mailing list? It was also replaced and the 3rd one also had an off color board. Similarly, the line between "pushy" and "helpful" can vary from person to person. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Additional information about Delivery & Shipping. Save money, frustration, and blatant disrespect. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Love everything! These are merely guidelines for measuring and do not guarantee your furniture will fit. I would not be purchasing from them again and would not recommend them. Never recommend to anyone. I love this store! Guess im out $250. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They said they would be back in touch. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. It needs to be done with a hand held attachment! Not worth it, they dont stand by warranty. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). From looking at other recent reviews on various forums I'm not alone. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. All quality and service has been phenomenal. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Will my merchandise be assembled at the time of delivery? I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? We will recommend and shop at Arhaus in the future! From start of purchase to delivery, I am 100% thrilled with my purchase. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. They are awful at customer service and do not stand behind their product. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. You have successfully subscribed to our list. Arhaus custom I highly recommend this store! I can't thank him enough for being so friendly, helpful, and honestly just a normal person.. without trying so hard to sell something that actually sells itself. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. 11 reviews of Arhaus "LOVE THIS STORE. I never heard back from her. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Request your free catalog. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The cushions didnt last 18 months. They told me they dont cover surface issues, are you kidding me? Thank you Michael and Sandi Trish and Bob. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. We will definitely be repeat customers. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. We use intelligent software that helps us maintain the . My wife and I had a browse through here today. Join the 39 people who've already reviewed Arhaus. Michael is now my "furniture guy" and Kat is my "furniture gal." Sat, Mar 23, 2013 : 4:55 a.m. A The phone number for Arhaus is: (913) 663-0250. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Definitely will be back. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. For the privilege of receiving the inflation device so we can properly use the sleeper. Deceptive!! Thank you to Tricia and Michael for all of the help with our furniture purchases! I ordered my furniture in February of 2022. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. That looks normal. Within a couple of months the item began peeling. We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. It's perfect for our Great room. No one called. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. My wife and I discovered Arhaus long before we had a house to put any furniture. Furnished almost our entire house and the quality of the furniture is amazing. Join the 41 people who've already reviewed Arhaus. More info. How do I calculate the delivery fee to my area? This plan will also cover seam separation. Overall, customers have good things to say about Arhaus and their online shopping experiences. These are merely guidelines for measuring and do not guarantee your furniture will fit. There is no question that their furniture is beautiful and current. Debra answered all our many questions and offer good advice. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. They sent one email in May to say my order was processing. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. I found them to be solidly built. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. She was terrific, came back again with a board and swatches so that I could see how all the pieces would work together. Clearance Items (marked Last Chance! It was delayed in May, promised it would arrive in late June. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . I recently purchased a dining room set from this store location. This was my first and last Arhaus experience. For as costly as the furniture the customer service is really bad. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! I was only refunded for one of the two boxes. If you use one of these and buy something, Slumber Search may make a small amount of money. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. They're awesome! They were both delivered a week later. They have gorgeous unique quality pieces at affordable prices. Worst customer service Ive encountered. They have probably the most interesting and diverse high end furniture range in San Diego. On the day of the delivery Tricia was there!! (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. We love Arhaus UTC. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. What if I have an issue during or after my delivery? Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Arhaus Furniture Customer service? 4,200,070 reviews on ConsumerAffairs are verified. Customer service never calls back when you try to resolve the account. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Q Where is Arhaus located? Reviews and acts upon all email and company communications; Out butts hit the wood on the seat cushions. I was hesitant since it was a floor sample. 30 days: Bedding must be returned unused in the original product packaging. Phenomenal store. It is a bad product as it provides them way too much room to deny claims. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Tracy has been so professional through out the whole experience. Sign up for promotions, decorating tips and more from our team. It was not listed "AS IS" so I expect all parts to come with it. When it comes to their dining tables, Arhaus has elegantly designed indoor and outdoor tables such as round and rectangular wooden tables, marble tables, metal tables, and hand-distressed tables. Like all things you read on the Internet, understand there is no better judge than yourself. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. The pillows are easy to wipe down too. They just ignore the questions. So we have one and they are still in the process of getting me the replacement for the broken chair. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I was so disappointed their attitude, once they sold it they don't care anymore. Heather Jester was our guide and inspiration. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. If I place my order, can you hold my items at your warehouse? In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Transferred to representative who can't help or is wrong. Are all of your products available online? The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. they are the one should respect and feel the same way if you really like you furniture you are selling. . I walked into Arhaus and really liked the design of their merchandise. I will continue to work with her on future projects. I went in today and found a floor sample chandelier. My favorite furniture store! Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Restocking fee does not apply to Non-Furniture Items as defined above. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. People that come over say the room belongs in a magazine. The invoice is very misleading. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Purchased two new pieces for our new apartment. I never received any paperwork from them confirming my purchase. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Do I need to create an account to order online? Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager.